For Immediate Release:01 Nov 2013
- neXorce Enterprise application is compatible with key contact center solutions
- Helps businesses that require complex collaborative reporting across the Avaya platform with real-time / historical group level multi ACD reports.
Houston, TX — Spectrum Corporation, a leading provider of real time software and reporting technologies for the contact center today announced that its neXorce software is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.
The neXorce Software, a powerful data collection and reporting system, helps businesses combine critical Avaya data into multiple levels of reporting to help contact centers monitor and adjust agent and group level status and performance. The application is now compliance-tested by Avaya for compatibility with Avaya Call Management System release 17.0, an application that helps businesses analyze contact center performance.
"The reporting that contact centers are looking for is combined data that can evolve from simple agent–level, real-time desktop data to complex manager and senior management group reporting," said Dan Boehm, vice president, Spectrum Corporation. "Spectrum provides data that is real-time and historical to meet the unique needs of contact centers and makes it available within the corporate office or in a remote mobile environment."
Spectrum Corporation is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, Spectrum Corporation is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"Avaya is committed to working with Technology Partners like Spectrum Corporation to provide enhanced collaborative reporting solutions to our customers," said Eric Rossman, vice president, developer relations, Avaya. "By successfully completing DevConnect Compliance Testing, Spectrum products, when used with Avaya systems, provide our customers with an immediate reporting tool to improve agent productivity and efficiency in a cost effective manner."
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com
. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect
About Spectrum Corporation
Spectrum Corporation is a leading provider of automated real-time reporting software and display technologies that helps businesses improve their operations. Spectrum combines an innovative product with a dedicated service organization to deliver a “total solution” to your company. Our Unified Contact Center Reporting solution includes: real time and historical data-collection software, state-of-the-art display devices, and integration services. Capture data from any traditional contact center application such as an ACD, PDS, WFO, Help Desk, etc. and push the transformed information out to LCD screens, Dashboards, Desktops, Wallboards, Email and Web Reports.