Avaya Transforms Partner and Customer Learning Experience with Virtual Campus

28 Feb 2013
  • Avaya Learning's avatar-based 3-D learning environment makes it easy for partners and customers to learn, train and complete Avaya credentials.
  • New Collaborative Learning Licenses provide access to campus eBooks and online tests for product credentials—starting with Avaya IP Office
  • Curriculum added for unified communications, contact centers, small and mid-size enterprise (SME) markets and networking
Santa Clara, CA – Avaya today announced new additions to the Avaya Learning Virtual Campus—the company’s online 3D learning environment—which will help simplify and speed how partners and customers train, learn and complete credentials for Avaya solutions. This provides users with a more collaborative and effective method of learning, driven by fast, easy access to expert content whenever students need it, using a variety of multimedia methods.
 
The Avaya Learning Virtual Campus environment is powered by AvayaLive™ Engage, which enables users to interact with others in a virtual environment using avatars, spatial audio, and unique collaboration tools. This gives busy partners and customers a time-saving way to gain 24/7 access to self-directed content, such as lecture and study materials, and delivers a more immersive learning experience than basic Web-based training. It also removes the need to travel long distances to attend traditional classrooms, saving users time and money. 
 
New enhancements, licenses improve virtual learning experience
Launched in December 2012, the Avaya Learning Virtual Campus now adds new features including unlimited access to mentoring and practice lab sessions with virtual instructors, and a streamlined curriculum representing Avaya’s solution concentrations in unified communications (UC), contact centers, small and mid-sized enterprise (SME) markets and networking. Users can access these concentrations by visiting one of the five solution level buildings in the Avaya Learning Virtual Campus.
 
Avaya also introduces Collaborative Learning Licenses, which define a student’s level of access, including the ability to download reference materials such as eBooks and take online credential tests where applicable. Access to new content and updates are made available for a one year license term.
 
Collaborative Learning Licenses are first offered for Avaya IP Office, the company’s flagship UC solution for businesses with up to 1,000 users. These licenses enable Avaya partners to speed their time to proficiency using the virtual learning method and stay informed about new learning materials for the latest product releases. More Collaborative Learning Licenses for UC, networking and contact center products are planned to be available later in 2013.
 
Other innovative features of the Avaya Learning Virtual Campus include:
  • Drop boxes dispersed throughout the campus and on individual learning floors containing downloadable reference materials, news and announcements.
  • Instructor offices for private consultations.
  • "Collaboration Circles," which let users enter a spot, raise walls and create a private space to have conversations that can’t be heard outside of the virtual walls.
  • A virtual lobby and help desk with schedules and appointment capabilities, and a 150-avatar capacity auditorium for large presentations, events and seminars.
Quotes:
"Today's learner is very familiar with virtual environments—whether through gaming or social media—making this an attractive option for users when compared to physical classrooms. People are extremely busy, so we brought Avaya innovation to the process in which we train and accredit partners and customers to accommodate today’s hectic lives. The Avaya Learning Virtual Campus makes it easy to access all of the resources necessary when gaining solution expertise, and enables Avaya to increase the speed in which we deliver courses to market."
--Tom Mitchell, senior vice president, Avaya Global Sales
 
"The Avaya Learning Virtual Environment taps the potential of 3D online environments to provide an interactive and collaborative experience for partners and customers. With dynamic spatial audio and gesture controls, Avaya's virtual learning space provides an innovative approach to learning and training aligned with the need for 24/7 training models and immersive online interactions."
--Paul Edwards, director, Infrastructure Channels, IDC Corp.
 
Additional Information:
  • Avaya Learning Virtual Campus reduces partners training time and costs by nearly 30%.1
  • To see a video of the Avaya Learning Virtual Campus visit here.
Tags:
Avaya, Avaya Learning Virtual Campus, unified communications, virtual learning, AvayaLive Engage, collaboration
 
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
 
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
 
1Based on Avaya internal testing.