Healthcare Organizations Choose Avaya Collaboration Solutions to Improve Delivery of Patient Care
For Immediate Release:25 Feb 2013
- Franciscan Alliance and Sisters of Charity implement Avaya solutions to evolve and succeed in new era of healthcare
- Avaya to spotlight latest innovations in telemedicine, healthcare mobility and proactive outreach technologies at HIMSS 2013 event, March 3 - 7 (Booth # 6846)
Two healthcare organizations that have recently chosen Avaya collaboration solutions to evolve communications are Franciscan Alliance, a 13-hospital health system that includes clinics, home health services and doctors serving Indiana and Illinois, and Sisters of Charity Health System, owner of four hospitals in Ohio and South Carolina. The Avaya Connect channel partner for these implementations was Integration Partners.
The evolution of healthcare requires that organizations optimize health system performance. To address the challenges of enhancing patient experience of care, improving the health of populations and reducing the per capita cost of healthcare, Franciscan Alliance is simplifying and future-proofing their infrastructure with solutions from Avaya. Their Avaya Virtual Enterprise Network Architecture (VENA) is reinforced with high-level security, QoS and disaster recovery capabilities, and was implemented with zero downtime – a critical factor that keeps hospital operations seamless and uninterrupted when evolving communications needs. With this approach, Franciscan Alliance can decrease costs by reducing hardware and configuration needs, while driving affordability requirements.
To ensure continuous support for advanced applications, Sisters of Charity turned to an Avaya Aura® SIP-based platform, gaining a strong foundation for evolving communications and collaboration in an ever-changing, highly regulated industry. Key applications range from “smart bed” capabilities that monitor health at a patient’s bed to mobility features that address “Bring Your Own Device” (BYOD) needs for staff. These applications require an infrastructure that is open, flexible and highly-reliable, and which enables increased connectivity to various devices (inc. fax machines, wireless devices, tablets, and smart beds). Sisters of Charity’s network also enables support for Avaya Mobile Activity Assistant, a HIPAA-compliant application that enables staff to consolidate communications such as nurse call alerts, critical result notifications, and stat requests onto their mobile device.
Avaya will spotlight these healthcare collaboration solutions at the show:
- Avaya Telemedicine Solutions showcases a Telehealth solution with Avaya partner GlobalMed, which addresses the ‘Rural Health’ initiative to improve care in underserved communities. The solution combines GlobalMed’s FDA-listed exam station with Avaya’s Scopia video technology to enable face-to-face video interaction between a practitioner in a patient’s home or remote clinic and a specialist at a primary site. High-quality exams and patient communications can be handled remotely, and captured images can be sent to primary sites with patient information embedded. This integrates into a health provider’s device mobility strategy delivering real-time patient and provider collaboration.
- Avaya Mobile Activity Assistant enables staff to consolidate communications into one mobile device strategy using presence, voice and text capabilities—ideal for nurses and staff on-the-go. This provides a fast way to integrate and deliver Meaningful use and other real-time patient data to an entire care team, while removing the constraints of hospital communications systems.
- Avaya Proactive Outreach for Healthcare uses technology to communication-enable patient and business processes that improve outcomes and help control costs. These solutions help by addressing processes around appointment reminders, resulting in lowered ‘no-show’ rates. It can also reduce preventable readmissions by proactively following up to improve outcomes.
"We're embarking on a journey to increase quality and decrease costs, and our entire infrastructure needs to serve all the challenges that come along with that. An Avaya network provides us the flexibility and reliability to support our rapidly evolving organization. We can speed delivery of medical images and other important high-bandwidth documents. Plus, implementations occur quickly, which is essential to a hospital’s smooth operation. Avaya helped us lay out a vision, and it worked better than expected."
--Glenn Berryman, Director Infrastructure & Operations, Franciscan Alliance Information Services
--Paul Jones, Chief Technology Officer for Sisters of Charity
--Joel E. Barthelemy, Founder and Managing Director of GlobalMed
--The number of patients with Accountable Care Organization arrangements with at least one payer is now between 37 and 43 million.1 (source: consulting firm Oliver Wyman)
Avaya, unified communications, healthcare, healthcare IT, contact center, collaboration, telehealth, videoconferencing, GlobalMed
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
GlobalMed is the worldwide leader in the development and integration of the new generation of healthcare delivery systems, enabling lowered costs, increased access and continuity of care, and improved patient satisfaction. For more information, please visit www.globalmed.com.