CallScripter Selected for Membership in Avaya DevConnect Program
Joins Network of Companies Transforming the Customer Experience with Solutions that Enable Real-time Communication and Collaboration
For Immediate Release:05 Dec 2012
Ipswich, Suffolk, UK – CallScripter, an industry leading contact center scripting software solutions provider, today announced it has been selected by Avaya, a global provider of business collaboration and communication solutions, for membership as a Technology Partner in the Avaya DevConnect program.
CallScripter is the developer of a next generation web-based agent scripting application, which enables rapid set-up and deployment, improved call handling and sophisticated reporting of advanced inbound and outbound campaigns controlled via one easy-to-use and highly-configurable graphical user interface. As a DevConnect Technology Partner, CallScripter expects to deliver proven interoperability of their solutions with Avaya’s contact center portfolio, so that companies can offer comprehensive solutions that overcome key industry challenges.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
"We are happy to be a part of Avaya’s DevConnect Program so we can expand our market reach and continue to develop our innovative agent scripting technology," said David Everett, Commercial Director of CallScripter. "By building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to improve speed time to deployment so businesses can quickly realise a benefit to their bottom line."
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya’s strategy and value offered to Avaya customers. DevConnect Technology Partners like CallScripter must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.
"Technology Partners like CallScripter are helping Avaya expand the options available to its customers," said Eric Rossman, Vice President, Developer Relations, Avaya. "CallScripter’s next generation Agent Scripting solution will help businesses meet rigorous compliance controls, while empowering agents to be more effective."
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com
. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity whilst improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.
CallScripter are a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, UK with regional partners worldwide. For more information visit www.callscripter.com