News Release

 

MACERATA, Italy - Empix evolve srl, a leading software developer providing unified communications, presence, full IP fax and Skype integration solutions, today announced that its xtension evolve product suite including presence server, fax server, skypetophone and connect2 are compliant with a key Internet protocol telephony solution from Avaya Inc., a global leader in enterprise communications systems, software and services.

 

The xtension evolve presence server, fax server and connect2 applications help businesses integrate presence and fax with the telephony system, create vertical unified communications solutions and establish communications-enabled business processes (CEBP). The xtension evolve skypetophone application reroutes incoming calls intended for a specific Skype client to an associated IP Office extension via a SIP trunk. Outgoing calls can also be made from an IP Office extension to a specific Skype destination client using an assigned speed dial number. The outgoing call is routed via a SIP trunk to the xtension evolve skypetophone application which then routes the call to the destination Skype client. The applications now are compliance-tested by Avaya for compatibility with Avaya IP Office Release 6.0. Avaya compliance testing focuses on interoperability of third party applications with Avaya products only. Avaya does not test or warrant interoperability of third party applications with non-Avaya products.¹

 

One of the organizations benefiting from the interoperability of Empix evolve srl and Avaya solutions is Regione Puglia, an Italian public administration, that has integrated their own internally developed contact center software used by their Public Relations Offices with Avaya IP Office and the xtension evolve application suite: "The Empix evolve applications helped us create a truly multimedia contact center application: we needed to add click-to-call and screen pop features, to integrate fax sending and receiving with our digital documents protocol system and give the public the ability to call our offices free of charge using Skype. The web services that come with the xtension evolve application suite made it easy to connect everything with the software already in use in our offices."

 

Empix evolve srl is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.  

 

As a Gold member of the program, Empix evolve srl is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

"Development partners like Empix evolve srl are helping Avaya provide our customers with advanced unified communications capabilities," said Eric Rossman, vice president, developer relations, Avaya. "The Empix evolve applications widen the range of multimedia unified communications solutions available which can be tailored to meet the needs of Avaya customers."

 

About Avaya

Avaya is a global leader in enterprise communications systems.  The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world.   Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.  For more information, please visit www.avaya.com.  For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About Empix evolve srl

Empix evolve srl was established in early 2007 from a combination of the telecommunications department of Empix Multimedia and EVOLVE Technologies, the two Italian companies behind the xtension evolve project. Empix evolve srl provides effective telecommunication environments, where advanced web and IP technologies meet the need for fast and easy ways to stay connected. For more information on Empix evolve solutions, visit www.empixevolve.com.

 

¹ The interoperability of xtension evolve skypetophone from Empix evolve with IP Office 6.0 is not associated with Avaya Skype Connect™, a product announced by Avaya on September 29, 2010 which adds Skype calling to IP-based enterprise communications systems, providing a Session Initiation Protocol (SIP) communications channel directly between Avaya communications systems and Skype.