For Immediate Release:28 Mar 2006
BASKING RIDGE, N.J. – Inova Solutions, Inc, a top provider of real-time communication products with over two decades experience providing solutions for optimizing contact center performance, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program.
Inova Solutions is the developer of the Inova Performance Optimization Suite, an application family that makes it easy to consolidate and instantly communicate key performance metrics from multiple data points across single or multiple contact center sites. Named a Product of the Year by Customer Inter@ction Solutions magazine for the past two consecutive years, the Inova suite gives agents, supervisors and management real-time visibility into key business measures so they can make informed decisions and take quick actions to ensure consistency and quality of service across their operations.
The integration capabilities of the Inova Solutions suite augment the Avaya Call Management System (CMS), which is an application providing the information and management tools customers need to monitor and analyze the performance of their contact center operations, showing where improvements are needed and where to take fast effective action. Companies can leverage their existing Avaya contact center infrastructure while easily deploying new performance optimization and visualization tools from Inova Solutions.
The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies that includes IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
"Membership in Avaya's developer community demonstrates Inova's commitment to providing our customers with the most efficient and effective solutions available," said Sharon Brogan, director of product management for Inova Solutions. "By leveraging Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, and speed time to deployment - helping our customers quickly realize a benefit to their bottom line."
The Avaya DeveloperConnection program currently includes more than 2,200 software and hardware developer companies, integrators, service providers and customers. Members have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
"With the involvement of companies like Inova Solutions, our Avaya developer community has become a catalyst for rapid innovation – creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate."
As a member of the DeveloperConnection program, companies have access to a wide range of support from Avaya, including technical resources and training. There are four levels of membership – Registered, Innovator, Premier and Strategic – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to all without restriction. Higher-level Innovator, Premier and Strategic members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales.
Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at www.devconnectprogram.com
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com
About Inova Solutions
For over twenty years Inova Solutions has made it easy to communicate vital information instantly. Our products help top companies worldwide measure, manage and improve performance across their operations by creating real-time awareness around key performance indicators. This instant visibility of key information promotes better decisions, drives momentum and enforces accountability. For more information, please visit www.inovasolutions.com
# # #