News Release

For Immediate Release:11 Jul 2002

BASKING RIDGE, N.J. US -

Businesses all over the world moving to converged networks standto benefit from the innovative communications technology deployedsuccessfully by Avaya (NYSE:AV) for the 2002 FIFA World Cuprecently ended in Korea and Japan. FIFA had turned to Avaya, aglobal leader in voice and data networks for businesses, to design,build, provide security for, and operate a converged network thesize and complexity of which had not been seen before at a sportingevent of the magnitude of the FIFA World Cup.

At the end, Avaya's converged network had scored a number offirsts, with the tournament being the first to use a single networkto provide match statistics and information for populatingmission-critical databases, such as FIFAworldcup.com and the HostBroadcast Services television graphics and commentary system, whichproduced the television images and transmitted them to the world.Previously, TV broadcasters had been unwilling to trust theirbusiness to a third party network, relying instead on their ownnetwork. About 1.5 billion people watched the Final match betweenBrazil and Germany.

The network — used for vital applications includingaccreditation, logistics management for the 32 teams, matchstatistics and information for FIFAworldcup.com and TVbroadcasters — recorded the highest traffic levels in thehistory of the FIFA World Cup.

Between May 31 and June 30, the network carried12,030,400,000,000 bytes or 12.03 terabytes of data, which is theequivalent to more than half of the 24 million volumes of books,photographs, recordings and and other information available at theUnited States' Library of Congress, the largest library in theworld. A terabyte is a measure of computer storage capacity, andrepresents a thousand billion bytes (1,000 gigabytes).

"As a leader in convergence technology, Avaya demonstrated tothe world, on the most visible platform we could find, just howreliable and secure our technology is and our ability to help FIFAefficiently manage a project of such scale and complexity," saidDon Peterson, chairman and CEO of Avaya. "FIFA, Avaya andintegrators worked together to bring the FIFA World Cup to theestimated 40 billion cumulative TV viewers who watched the matches.It's exciting to imagine how Avaya's technology and services canalso be used to transform businesses around the globe."

The 2002 tournament was the first time FIFA entrusted itsmission critical operations to a "converged network," where bothtelephony and data traffic are transmitted over a singleinfrastructure. On match days, an average of 100,000 InternetProtocol (IP) calls alone were going over the network and a totalof approximately 3.2 million IP and analog calls combined were madeduring the 31 days of the tournament. Throughout the tournament,the telephony, data and wireless networks performed at 99.999%reliability.

Another significant first for FIFA was the use of IP telephony,which enabled telephone calls between venues in Japan to be routedover FIFA's private computer network instead of over the publictelephone system. This reduced FIFA's telephone bill and networkingcosts by hundreds of thousands of US dollars for a cost savingsconservatively estimated at more than $200,000 over the month-longevent; simplified network administration; and enabled people towork more flexibly. In addition, Avaya staff with the appropriateAvaya™ IP Softphone software on their laptops or PDAs usedtheir computers or hand-held devices to make calls while accessingemails, all without having to pay expensive hotel long distancecalls charges.

Notable network statistics recorded
The size and scale of the project has given rise to some networkfirsts and notable network statistics:

• The 2002 FIFA World Cup communications network was the largestever built for a sporting event. Linking 20 stadia in twocountries, International Media Centres (IMCs) in Seoul and Yokohamaand FIFA headquarter hotels in Seoul and Tokyo, Avaya and itsBusinessPartners built the network in only four months. Typically,a network of this size would take 12 months to build. More than 250staff members from Avaya offices located on five continents and in18 countries worked on the FIFA World Cup project, as did localBusinessPartners in Korea and Japan.
• Avaya deployed more than 8,000 km (about 5,100 miles) ofstructured SYSTIMAX® cabling within the stadiums and IMCs,which is approximately the distance between Rio de Janeiro, Braziland Chicago, Illinois.
• The network is believed to be the fastest and most efficientnetwork ever built for a sporting event.
• More traffic passed through the network in a single day than atany previous FIFA World Cup. Peak days for traffic were 15 June at550 Gigabytes, which was the first day of the second round final 16play-offs (Germany vs. Paraguay and Denmark vs. England), and 16June at 506 Gigabytes, which was the second day of the final 16play-offs (Sweden vs. Senegal, and Spain vs. Ireland). On thesedays, the volume was five times the traffic a typical Fortune 500company would experience. On average, a large banking institutionwould transmit 100-200 Gigabytes daily through its entire AsiaPacific network.
• It was the first FIFA World Cup to make available wireless highspeed Internet access to more than 500 FIFA officials, journalistsand photographers on the field where the matches were played. UsingAvaya wireless local area network (LAN) technologies, news agenciesreceived pictures in record time. Using a secure 128-bit encryptionAvaya wireless card plugged into a laptop PC, pictures were emailedfrom the field to photo agencies at speeds 30 times faster than ifusing normal dial-up Internet access. Avaya also supplied its AvayaWireless technology to more than 100 U.S. Soccer team players,coaches and family members in Seoul, Korea, to help them stay intouch with family and friends back home.
• It was the first FIFA World Cup tournament to feature remotemonitoring of the hundreds of switches, routers and other devicesby engineers located in another continent. As well as onsitemonitoring in Seoul and Tokyo, Avaya engineers at sites inSingapore, Dallas, Denver and St. Petersburg, Florida, provided⬓out of hours' support. Engineers at those sites constantlymonitored the network for any sign of a fault, and 97.8 percent ofall fault alarms generated were detected and resolved remotely byAvaya without having to dispatch a services technician.
• Three times more web visitors visited FIFAworldcup.com in oneday than the total number of visitors to the official website forFrance98. The total number of page hits for the fifaworldcup.comweb site during the event was 1.75 billion, with the busiest dayTuesday, June 18, when Korea played Italy and Japan played Turkey.Forty FIFAworldcup.com web editors relied on match information fedby the Avaya network, which helped to make it one of the sportsworld's most popular websites.
• More than 160,000 people were accredited using the Avaya datanetwork. This is more than any other previous FIFA World Cup andenough to fill the stadium in Yokohama two times.

"There can be no doubt that this has been the most challengingand complex FIFA World Cup IT project that we've ever faced. Avayahit the ground running and within a few short months built aninternational team and a secure, reliable and quality network thatsurpassed my expectations," said Gerard Gouillou, head of IT forFIFA. "I am convinced that converged communications networks andwireless technologies are the way forward for future FIFA World Cuptournaments. Whilst cost savings are an obvious benefit, a singlenetwork helped us to communicate seamlessly with a multitude ofstakeholders in an efficient, reliable and consistent manner."

Next Steps for the FIFA Networks
Within 48 hours of the trophy being awarded to the team fromBrazil, all the network equipment was removed from all 20 stadiums.The hundreds of servers, switches, routers and other equipment havegone to a central repository at warehouses in Seoul and Tokyo. Someof this equipment will be used next year at the FIFA Women's WorldCup 2003, which will take place in five stadiums in China.

Other equipment will be used at Avaya's customer briefingcenters. An IP-enabled Avaya DEFINITY® Enterprise ClassCommunications server will be installed within the German LocalOrganizing Committee's (LOC) new headquarters in Frankfurt, whereit will form the backbone of its call handling and communicationssystem.

Avaya has advanced design specifications for the 12 stadiums forthe 2006 FIFA World Cup™ in Germany and is working closelywith the German LOC and stadia owners. The 2006 tournament willfeature a state-of-the-art converged communications network with IPtelephony as the de facto standard. This network represents anideal platform for demonstrating Avaya's Customer RelationshipManagement (CRM) software, contact center technologies andmessaging applications.

"What we've learned not only holds us in good stead for 2003 and2006, but also gives us a massive competitive edge to compete forother commercial sporting and event-based communications systems,"said Paul Myer, vice president, marketing, FIFA World Cup Project,Avaya. "It's not just a case of having the best technology, youneed the know-how and the team to make it work. The best plaudit wehave is that the focus of the world has been on the football notthe network that underpinned it. Excellent communications was agiven and failure not an option."

About Avaya
Avaya Inc., headquartered in Basking Ridge, N.J., is a leadingglobal provider of voice and data networks as well ascommunications solutions and services that help businesses,government agencies and other institutions — includingmore than 90 percent of the FORTUNE 500® companies— excel in the customer economy. Avaya offers CustomerRelationship Management Solutions, Unified Communication Solutions,Service Provider Solutions, MultiService Networking Infrastructure,and Converged Voice and Data Networks — including thecompany's no-compromise Avaya Enterprise Class IP Solutions(ECLIPS) — all supported by Avaya Services and Avaya Labs.Avaya is the worldwide leader in unified messaging, messagingsystems, calls centers and structured cabling systems. It is theU.S. leader in voice communications systems and services. Avaya wasan official sponsor for the 2002 FIFA World Cup™ games,and is an official sponsor for the FIFA Women's World Cup 2003 andthe 2006 FIFA World Cup™ tournament.