ADEXUS Integrates Avaya and Siebel Solutions to Enable Global Internet CRM Services Center in Chile

11 Dec 2000

Chile's largest systems integrator, ADEXUS, implemented for the first time in Latin America an innovative Internet-enabled contact center utilizing solutions from both Avaya (NYSE: AV), a global leader in communications systems for enterprises, and Siebel Systems (NASDAQ: SEBL), the world's leading provider of eBusiness Application software, who announced a global strategic alliance earlier this year to jointly develop, market and deliver integrated eBusiness and CRM solutions.

ADEXUS integrated Avaya and Siebel solutions to create its Global Internet Services Center to manage its customer relationships and to offer outsourced services to enterprises in the Chilean market. The contact center, which has anymedia communication features such as management of customer contacts whether they communicate via e-mail, fax or telephone, also includes chat, callback and voice over Internet options. This application will enable ADEXUS to offer outsourced services that include customer service and Help Desk, among others.

The solution includes Avaya's CentreVu® Internet Solutions and Siebel's Sales and Services eBusiness Applications modules, which were integrated using customized software developed by Avaya to enable seamless interoperability of Avaya's market leading contact center software and infrastructure with the market leading Siebel eBusiness applications. The global availability of the new software, Avaya CT for Siebel eBusiness Applications, was announced separately today.

Avaya CT for Siebel eBusiness Applications is immediately available in English, Spanish, Portuguese, German and French. Avaya and Siebel Systems plan to introduce other new, cooperatively developed and packaged solutions in 2001, further integrating the leading eBusiness capabilities offered by the two companies.

News Release