Industry Recognition

Overview

Avaya products and solutions garner recognition from widely respected industry organizations and analysts. Discover what they say about us.

Avaya has received awards and recognition from leading industry analyst firms around the world. The company’s market-leading solutions have been recognized in the areas of customer experience management, networking, and unified communications and collaboration. Avaya is committed to working closely with the industry analyst community to ensure they are well informed on every aspect of the company so that they can better guide the end user community on buying decisions. Click on the links below to see what your favorite industry analysts are saying about Avaya.

Industry Recognition
Industry Recognition

Gartner Magic Quadrant for Contact Center 2014 where Avaya is positioned in the Leaders Quadrant for the 14th consecutive year.

June 10, 2014

Avaya has been the only vendor consistently appearing as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure since its inception. Positioning for 2014 is based on completeness of vision and ability to execute.

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Industry Recognition

2013 North American Omni-Channel Customer Engagement Company of the Year Award

March 10, 2014

Frost & Sullivan is proud to present the 2013 North American Company of the Year Award in Omni-Channel Customer Engagement to Avaya.

Avaya is a thought leader that has delivered on its strategy and product roadmap.  It knows well how to tie all of the assets of the contact center together to better engage with the customer. Its growth strategy incorporates all assets of the contact center, together with Unified Communications and Collaboration and IP infrastructure. At the same time, Avaya’s strategy and approach is focused on helping clients re-engineer their corporate culture and processes so as to achieve true Omni-Channel Customer Engagement.

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Industry Recognition

Frost & Sullivan Market Share Leadership Award Inbound Contact Routing Systems North America, 2012

February 27, 2014

Award demonstrates excellence in capturing the highest market share within its industry in North America for second year in a row.

Frost & Sullivan's market analysis of the North American Inbound Contact Routing Systems Market shows that Avaya is the overall market share leader for 2011.  As one of the top tier vendors in the ICR market space, Avaya has led in this market for many years, and has maintained just over one-third of the total market share for inbound contact routing systems in North America for the second year in a row.  Avaya market share is larger than the shares of its three largest competitors combined.

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Industry Recognition

Frost & Sullivan Market Share Leadership Award Inbound Contact Routing Systems North America, 2013

February 27, 2014

Award demonstrates excellence in capturing the highest market share within its industry in North America for third year in a row.

Frost & Sullivan's market analysis of the North American Inbound Contact Routing Systems Market shows that Avaya is the overall market share leader for 2012.  For the third year in a row Avaya garnered close to a third of the market share, which is higher than its top two competitors combined.

In addition to a large and loyal installed based of customers, Avaya's product roadmap and strategy resonates well with prospects.  The roadmap includes the support of new interaction channels for customers, focus on Customer Experience Management (CEM), and vision for the 'Aware Customer Experience.'  Continuing to contribute to Avaya market leadership includes other factors, such as the breadth of portfolio.

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Industry Recognition

2013 Asia Pacific Market Share Leadership Award for Inbound Contact Routing Systems

February 27, 2014

Frost & Sullivan is pleased to present Avaya with the 2013 Asia Pacific market share leadership award in the Inbound Contact Routing Systems Market, for its continuous success in securing the market leader position in this market.

Avaya's 31.5% market share of the segment compared to the nearest competitor’s 13.5% in an increasingly competitive Asia-Pacific market

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Industry Recognition

2013 Southeast Asia Growth Excellence Award for Video Collaboration Market

February 27, 2014

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

With a fast integration process and effective go-to-market strategies, Avaya managed to rapidly develop the brand awareness among Southeast Asia countries, resulting in impressive growth of video collaboration solutions in countries like Indonesia, Singapore, Philippines and Malaysia.

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Industry Recognition

2013 Southeast Asia Market Share Leadership Award for Contact Center Applications

February 27, 2014

Frost & Sullivan is pleased to present Avaya with the 2013 Frost & Sullivan South East Asian Contact Center Applications Vendor of the Year Award for its continuous success in securing the market leader position in this market.

Frost & Sullivan’s market analysis of the contact center applications market shows that Avaya has maintained its leading position for 2012 capturing 38.3% of the market. Avaya’s success can be attributed to the holistic approach to solutions that effectively optimizes the customer experience in an evolving business environment.

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Industry Recognition

2013 Asia Pacific Market Share Leadership Award for Self-Services Systems (IVR)

February 27, 2014

Frost & Sullivan is pleased to present Avaya with the 2013 Asia Pacific market share leadership award in the Self-Service Applications Market, for its continuous success in securing the market leader position in Asia Pacific.

According to Frost & Sullivan’s analysis, Avaya is one of the stalwarts in the industry with a legacy of research and innovation. Avaya enjoys very high top-of-mind recall amongst the CIOs and CEOs in the Asia-Pacific region and has long been the preferred brand for many.

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Industry Recognition

Avaya receives Positive rating in the Gartner MarketScope for IVR Systems and Enterprise Voice Portals.

September 10, 2013

Gartner MarketScope report for IVR Systems and Enterprise Voice Portals, 2013.

Businesses search for ways to increase their customer service operational efficiencies.  Interactive voice response (IVR) and voice portal platforms are valuable technologies for improving the return on contact center investments.  Mobile device use is the leading driver of new interactive voice response applications.  Read how Avaya provides customer experience management solutions across a wide range of multichannel self-service and routing applications, including mobile, voice, video, email, outbound and SMS text.

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Industry Recognition

2012 Gartner Magic Quadrant, Contact Center Infrastructure Worldwide

November 08, 2012

Avaya positioned as a Leader in the 2012 Gartner Magic Quadrant for Contact Center Infrastructure Worldwide.

Avaya continues to demonstrate market leadership in the Gartner 2012 Magic Quadrant for Contact Centers, placing as a Leader in the quadrant based on two key criteria: ‘Ability to Execute’ and ‘Completeness of Vision.’ Gartner points out that Avaya continues to lead in market share by a wide margin, and recommends that companies consider Avaya for best-of-breed applications.

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Industry Recognition

Avaya Receives NorthFace Scoreboard Award for Delivering World Class Customer Service

June 12, 2014

Avaya has been recognized by the Omega Corporation with a NorthFace Scoreboard award for excellence in customer service in 2013.

The award is presented annually to those companies who are rated by their own customers as exceeding customer satisfaction. Companies who receive the award are rated at a 4.0 or better on a 5 point scale. The rating by Avaya’s own customers indicates that the improvements made in our Services model are on the right track, and the award demonstrates the value add of using Avaya services.

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Industry Recognition

Avaya Named Nemertes PilotHouse Top Provider for Enterprise Video Conferencing

June 24, 2014

Avaya has been designated the 2014 Nemertes PilotHouse Top Provider for Video Conferencing for the enterprise. High marks in value and technology helped garner the award which customers weighted as the most important factors in the rating criteria.

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Industry Recognition

2013 North American Software-based Desktop Video Conferencing Product Leadership Award

February 27, 2014

After rigorous analysis of the leading companies offering software-based desktop video conferencing solutions, Frost & Sullivan has named Scopia Desktop from Radvision as the recipient of its prestigious North American Product Leadership Award in the category of software-based desktop video conferencing.

Radvision has continually strengthened Scopia Desktop since its launch in 2007. Today, it is the most mature and robust software-based desktop video conferencing solution in its class.  It offers a unique and compelling blend of innovative functionality and proven technology.

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Industry Recognition

Avaya Named a Leader in IDC MarketScape: Worldwide Unified Communications and Collaboration 2013 Vendor Analysis

February 13, 2014

Avaya is a leading UC&C vendor with a global reach and a broad product portfolio targeted at a range of customers (SMB to enterprise).

Avaya was recognized for its ability to address a wider set of customer challenges and for its unique approach to UC&C through Avaya Aura®, which leverages SIP architecture to simplify networks and connect users at every location.

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Industry Recognition

Avaya Named Champion in 2013 Info-Tech Research Group Landscape Reports on Unified Communications and Video Conferencing

February 13, 2014

The recognition reflects global strength in these markets, and appears in two released Info-Tech Research Group Vendor Landscape reports designed to help enterprises select collaboration and communications solutions.

In the 2013 Info-Tech Landscape report on IP Telephony/Unified Communications, Avaya was recognized in the top rating, Champion, for the comprehensive UC capabilities, interoperability, and architecture delivered by the company's Avaya Aura® platform. In their report, Info-Tech Research Group added, "Avaya has impressive features, in terms of mobility and integration capabilities with other UC solutions."

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Industry Recognition

Gartner 2013 MarketScope for Group Video Systems

October 11, 2013

Avaya Receives “Positive” rating in Gartner MarketScope 2013 for Group Video Systems

The introduction of personal and mobile endpoints is dramatically reshaping the landscape for group video collaboration.

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Industry Recognition

Gartner 2013 Magic Quadrant for Corporate Telephony

October 10, 2013

Avaya Positioned as a Leader by Gartner in Magic Quadrant for Corporate Telephony.

Avaya Positioned as a Leader by Gartner in Magic Quadrant for Corporate Telephony as measured by ability to execute and completeness of vision.

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Industry Recognition

Avaya positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Unified Communications for 2013

August 02, 2013

This is the 5th consecutive year that Avaya has been placed in the Leaders Quadrant.

Avaya's Unified Communications solutions simplify the growing number of technologies that businesses and end users deal with every day. With Avaya’s open architecture and people-centric voice, video, conferencing, presence and messaging applications, users can simply communicate and collaborate in real time, in the mode best suited to each interaction with the device they choose.

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Industry Recognition

Avaya Wins Six 2012 Stevie Awards For Sales and Customer Service

May 01, 2012

Avaya was presented with a total of six Stevie® Awards, including two Gold, three Silver and one Bronze award in the sixth annual Stevie Awards Ceremony for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world's top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards(SM) and International Business Awards(SM).

"It's great to receive this recognition for all the hard work by our sales and customer service teams," said Joel Hackney, senior vice president of global sales and marketing, and president of field operations, Avaya. "This further highlights our commitment to bringing The Power of We™ to our customers and helps them drive faster collaboration, smarter decisions and better business results."

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Industry Recognition

Avaya receives two Asia Pacific Market Leadership Awards in Contact Center from Frost & Sullivan

February 27, 2014

  • 2012 Asia Pacific Inbound Contact Routing Systems Vendor of the Year

  • 2012 Asia Pacific Customer Value Enhancement Award for Self Services in Contact Center

Two years in a row, Avaya has received the 2012 Asia Pacific Inbound Contact Routing Systems Vendor of the Year Award. The award recognizes the company’s commitment to continuously evolve and remain a leading participant in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper. Avaya was recognized for having delivered on its strategy and vision to enable businesses to respond to customer needs across multiple channels, with the right resources and at a time of the customer’s choosing. In addition, Avaya is focused on training for channels and addressing the SMB segment as it introduced Avaya Aura Contact Center Suite (AACC-M) for mid-sized enterprises with 20 to 400 agents

In addition, Avaya also received the Customer Value Enhancement Award for Self Services in Contact Center in the same year.  This award is presented each year to the company that implements strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion. Avaya was recognized especially for evolving its self-service solutions to help organizations automate and centrally coordinate multimedia self-service and interactive voice response (IVR) applications in a context-based communication environment.

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