Conferences and Trade Shows
23 Feb 2014 - 27 Feb 2014
HIMSS is the premiere healthcare event for Avaya to showcase collaborative healthcare solutions as well as to garner mindshare with healthcare IT executives and other professionals through speaking opportunities, customer meetings, and analyst & media briefings. Visit Avaya at Booth 882 to learn how our healthcare solutions support the patient lifecycle from pre-admissions through patient care to post-discharge.
09 Dec 2013 - 12 Dec 2013
The Gartner Data Center Conference focuses on today’s most important I&O topics, trends and technologies with in–depth coverage of mobile, cloud, storage and other IT forces that are making new demands on the data center. Avaya is proud to be a Silver sponsor at this event. Please visit us in the expo to learn more about our software-defined data center solutions.
Avaya Evolutions is a multi-vehicle experiential event in which customers and prospects are exposed to our key solutions, live demonstrations by Avaya, our partners and various sponsors, as well as key sessions delivered by other customers sharing their testimonials on Avaya solutions. Upcoming Evolution sessions are scheduled through 2013 in locations throughout the Caribbean and Latin America, Canada, and the United States.
The Public Safety Best Practices Forum has been developed exclusively for emergency communications professionals and details the best kept secrets of high performing PSAPs and how to apply them to their agency. Avaya public safety solutions expert Mark Fletcher, ENP, will speak on "Preparing for Next Generation 9-1-1 Communications". The event series will be held in Tampa, FL on June 4; Los Angeles, CA on July 10; Nashville, TN on August 7; Washington, DC on September 26; and Dallas, TX on November 14. For more information, please visit http://www.psapforum.com/.
The Digital Government Summit event series is for and about state and local government to foster discussion and dialogue on the use of IT as a strategic tool for managers, executives, and policy makers. Visit Avaya in the expo or hear our experts speak on topics of interest to state and local government IT organizations.
Webinars and Virtual Events
The Get Smart webinar series provides customers, prospects, and partners with knowledge about the Avaya Contact Center and Customer Experience suite of solutions. The webinar is held on the second Tuesday of each month from Noon ET to 1:00 pm ET and covers topics that span the Contact Center portfolio. Each webinar is recorded and provided in MP4 format for anytime, anywhere communications. Register today to be a part of the Get Smart monthly mailing list by visiting http://avaya-news.com/getsmart. Upcoming webinars include "Mobile/Video/Social" on August 13, "Simplifying Contact Center Administration" on September 10, "Experience Portal and Automation" on October 8, "Performance Management Analytics" on November 12, and "Contact Center Tips and Tricks" on December 10.
With the hospitality industry poised for growth, smart hoteliers are taking advantage of mobile and collaborative technology to create a more personal connection with their guests.Join us for this On Demand replay of this compelling webinar from October 10. You'll hear insights from global hospitality industry consultant, Derek Wood, on how leading edge hotels are using these communications solutions to improve their hotel performance and build loyalty.
We are bringing together the top analysts and leading customers to talk about CEM ideas that can help differentiate brands and unlock customer value. Our webinar on August 1st includes a panel discussion with guest speaker Raymond Pettitt, Managing Director, Barclays, guest speaker Moira Dorsey, Vice President, Practice Leader-Customer Experience, Forrester Research Inc. and Avaya's Brett Shockley, Senior Vice President and Chief Technology Officer.
11:00 AM PT
Speech analytics is not a new technology; it is not a technology undergoing transformation; yet the amount of “buzz” surrounding speech analytics continues to grow. Why? In this session we will discuss how speech analytics has evolved from the mega contact center to a fit for purpose solution utilized by organizations of every type and every size. And it’s not just about speech analytics. From speech, to agent, to contact flow and beyond, analytics is delivering insights beyond the expectations of the traditional analyst and it’s driving business transformation for those that have to mine the data, manage the data and most importantly, those that have to act on the data.
1:00 - 2:00 EST