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Conferences and Trade Shows

23 Jun 2014 - 26 Jun 2014

HITEC 2014

HITEC offers all in one place - networking, education, the latest technology, and relationships with industry vendors. HITEC is the world’s largest and most expansive hospitality technology event. At Booth 252, Avaya will showcase the personalized guest experience by keeping guests and staff connected with integrated communications technology.

17 Jun 2014 - 18 Jun 2014

SIFMA Tech 2014

SIFMA Tech explores the role of technology in financial services and how it is evolving to help firms respond to the rapidly changing regulatory and market environment. At Booth 1428, Avaya will demonstrate its latest financial services solutions that support the banking community - delivering intelligent collaboration solutions that help enhance customer experience, build loyalty, and increase profitability.

17 Jun 2014 - 19 Jun 2014

WebRTC Conference & Expo Spring 2014

The WebRTC Conference & Expo is the longest running Global WebRTC Ecosystem Event that highlights successful WebRTC implementations and applications. As a Diamond sponsor, Avaya will showcase its webRTC applications and collaborative technologies. In Booth 1/2, Avaya will feature the Avaya Aura Collaboration Environment, a breakthrough application development platform. In addition, Gary E. Barnett, SVP & GM, Collaboration, will be a featured keynote speaker on Thursday, June 19 at 9:45am.

18 May 2014 - 20 May 2014

American Telemedicine Association (ATA) 2014

ATA 2014 brings together healthcare professionals and leading telemedicine programs to share new clinical research, best practices and innovative business models. Avaya will showcase its telemedicine solutions at Booth 3214 through Avaya Scopia XT Video Conferencing portfolio in conjunction with products from Enovate and GlobalMed.

06 May 2014 - 09 May 2014

Contact Center Expo & Conference 2014

The Contact Center Expo & Conference (formerly ACCE) is the leading global gathering for the contact center industry. The conference is known worldwide as the essential forum for educational growth, networking, and sharing of proven best practices. As a leader in the contact center industry, Avaya will showcase the depth of it's customer experience management portfolio in Booth 427.

Avaya Evolutions

Avaya Evolutions is a multi-vehicle experiential event in which customers and prospects are exposed to our key solutions, live demonstrations by Avaya, our partners and various sponsors, as well as key sessions delivered by other customers sharing their testimonials on Avaya solutions. Upcoming Evolution sessions are scheduled through 2013 in locations throughout the Caribbean and Latin America, Canada, and the United States.

Digital Government Summits

The Digital Government Summit event series is for and about state and local government to foster discussion and dialogue on the use of IT as a strategic tool for managers, executives, and policy makers. Visit Avaya in the expo or hear our experts speak on topics of interest to state and local government IT organizations.

IAUG CONVERGE2014

The communications technology landscape is changing daily. Hosted by the International Avaya User Group, IAUG CONVERGE provides the maps and tools you need to navigate it all.  IAUG is coming to The Gaylord Texan Resort and Convention Center in Dallas, TX for five days of education, networking and innovation in Spring 2014. No other event provides a more comprehensive program around integration, managed services, cost management, BYOD, cloud and more.  Your journey to the next chapter of communications and Avaya technology starts with CONVERGE2014.

Webinars and Virtual Events

Avaya Get Smart Webinar Series

The Get Smart webinar series provides customers, prospects, and partners with knowledge about the Avaya Contact Center and Customer Experience suite of solutions. The webinar is held on the second Tuesday of each month from Noon ET to 1:00 pm ET and covers topics that span the Contact Center portfolio. Each webinar is recorded and provided in MP4 format for anytime, anywhere communications.  Register today to be a part of the Get Smart monthly mailing list by visiting http://avaya-news.com/getsmart. Upcoming webinars include "360° Customer Experience" on January 14, "3 Dynamics of Routing" on February 11, "Customer Lifetime Value" on March 11, "Enabling Multichannel from 4 to 400 Agents" on April 8, "The Evolution of the Agent" on May 13, and "Transforming the Contact Center" on June 10.

The Connected Guest Experience (On Demand)

With the hospitality industry poised for growth, smart hoteliers are taking advantage of mobile and collaborative technology to create a more personal connection with their guests.Join us for this On Demand replay of this compelling webinar from October 10. You'll hear insights from global hospitality industry consultant, Derek Wood, on how leading edge hotels are using these communications solutions to improve their hotel performance and build loyalty.

Five Essential Ways to Improving Your Customer's Experience

We are bringing together the top analysts and leading customers to talk about CEM ideas that can help differentiate brands and unlock customer value. Our webinar on August 1st includes a panel discussion with guest speaker Raymond Pettitt, Managing Director, Barclays, guest speaker Moira Dorsey, Vice President, Practice Leader-Customer Experience, Forrester Research Inc. and Avaya's Brett Shockley, Senior Vice President and Chief Technology Officer. 

11:00 AM PT

Speech Analytics - It’s Not A New Technology…Why All The Hype?

Speech analytics is not a new technology; it is not a technology undergoing transformation; yet the amount of “buzz” surrounding speech analytics continues to grow. Why? In this session we will discuss how speech analytics has evolved from the mega contact center to a fit for purpose solution utilized by organizations of every type and every size. And it’s not just about speech analytics. From speech, to agent, to contact flow and beyond, analytics is delivering insights beyond the expectations of the traditional analyst and it’s driving business transformation for those that have to mine the data, manage the data and most importantly, those that have to act on the data.

1:00 - 2:00 EST

United States