Webinars and Virtual Events

June

01 Jun 2014 - 31 Dec 2014 Speech Analytics: It's Not a New Technology - Why All the Hype?

Speech analytics is not a new technology; it is not a technology undergoing transformation; yet the amount of “buzz” surrounding speech analytics continues to grow. Why? In this on-demand session, we will discuss how speech analytics has evolved from the mega contact center to a fit for purpose solution used by organizations of every type and size. And it’s not just about speech analytics. From speech, to agent, to contact flow and beyond, analytics is delivering insights beyond the expectations of the traditional analyst, and it’s driving business transformation for those that have to mine the data, manage the data and most importantly, those that have to act on the data.

01 Jun 2014 - 31 Dec 2014 Avaya Get Smart Webinar Series

The Get Smart webinar series provides customers, prospects, and partners with knowledge about the Avaya Contact Center and Customer Experience suite of solutions. The webinar is held on the second Tuesday of each month from Noon ET to 1:00 pm ET and covers topics that span the Contact Center portfolio. Each webinar is recorded and provided in MP4 format for anytime, anywhere communications.  Register today to be a part of the Get Smart monthly mailing list by visiting http://avaya-news.com/getsmart. Upcoming webinars include "Engaged Agents Equals Happy Customers with WFO" on July 8; "Collaboration Environment Focus on Applications" on August 12; and "360 Automated Experience" on September 9.

01 Jun 2014 - 31 Dec 2014 The Connected Guest Experience

With the hospitality industry poised for growth, smart hoteliers are taking advantage of mobile and collaborative technology to create a more personal connection with their guests. Join us for this On Demand replay of this compelling webinar. You'll hear insights from global hospitality industry consultant, Derek Wood, on how leading edge hotels are using these communications solutions to improve their hotel performance and build loyalty.

01 Jun 2014 - 31 Dec 2014 The Essential Executive Webinar Series

This on-demand webinar series will help you learn how a Multichannel Contact Center can integrate mobile apps to provide more first-contact solutions. Also included are tips to improve effectiveness, reduce fatigue and increase agent satisfaction as well as easily integrate with Proactive and Self-Service tools.

August

20 Aug 2014 Migrating from Legacy IVR Solutions Webinar

When it comes to the customer experience, you're only as strong as your weakest channel. Learn how migrating your legacy IVR solution can enable you to deliver superior customer care through automation across channels, regardless of channel. In this webinar, you will learn: 
  • Key business objectives and planning considerations for migration, including evolution of IVR services, and integration with Avaya Aura Contact Center and Avaya Call Center Elite
  • How Avaya's self-service platform, Avaya Aura Experience Portal, can help you extend your IVR services
  • How to migrate and the promotional offers we have available.
Join Tore Christensen, Corporate Consulting Engineer, Avaya and Jeff Jameson, Corporate Consulting Engineer, Avaya on August 20 at 10:00-11:00am CST for this informative session.

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Innovations Magazine, 2014 Issue #1

It's The New Way We Work—and here's how Avaya makes it possible.

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