Conferences and Trade Shows
Avaya Evolutions is a multi-vehicle experiential event in which customers and prospects are exposed to our key solutions, live demonstrations by Avaya, our partners and various sponsors, as well as key sessions delivered by other customers sharing their testimonials on Avaya solutions. Upcoming Evolution sessions are scheduled through 2013 in locations throughout the Caribbean and Latin America, Canada, and the United States.
The Digital Government Summit event series is for and about state and local government to foster discussion and dialogue on the use of IT as a strategic tool for managers, executives, and policy makers. Visit Avaya in the expo or hear our experts speak on topics of interest to state and local government IT organizations.
Enterprise Connect is the premiere communications event to provide comprehensive analysis and in-depth sessions on UC, Mobility, SIP Trunking, Cloud, Video, Collaboration, WebRTC and more. Join Avaya at Booth 1005 for a look at how we bring simple, open, mobile collaboration to life. In addition, Kevin Kennedy, President and CEO, will deliver a keynote speech on March 18th, 11:00am.
Interop Las Vegas is the leading independent technology conference and expo designed to inform the world's IT community with the most important innovations and strategies on SDN, the Internet of Things, Cloud, Mobility and more. Join Avaya, sponsor of the SDN Workshop and Virtualization Conference, at Booth 2151 to learn how we build efficient, scalable, always-on networks.
Honoring the best of prior years, ATF 2014 promises to provide industry insights on the trends impacting networking technology paired with Avaya Networking solutions and strategies to help enterprises win in the marketplace. During this 3-day technical engineering forum, attendees will experience the power of Avaya Networking architecture and how it drives stability, resiliency and simplicity with next generation collaboration solutions for social, mobile or web communications.
The communications technology landscape is changing daily. Hosted by the International Avaya User Group, IAUG CONVERGE provides the maps and tools you need to navigate it all. IAUG is coming to The Gaylord Texan Resort and Convention Center in Dallas, TX for five days of education, networking and innovation in Spring 2014. No other event provides a more comprehensive program around integration, managed services, cost management, BYOD, cloud and more. Your journey to the next chapter of communications and Avaya technology starts with CONVERGE2014.
Webinars and Virtual Events
The Get Smart webinar series provides customers, prospects, and partners with knowledge about the Avaya Contact Center and Customer Experience suite of solutions. The webinar is held on the second Tuesday of each month from Noon ET to 1:00 pm ET and covers topics that span the Contact Center portfolio. Each webinar is recorded and provided in MP4 format for anytime, anywhere communications. Register today to be a part of the Get Smart monthly mailing list by visiting http://avaya-news.com/getsmart. Upcoming webinars include "360° Customer Experience" on January 14, "3 Dynamics of Routing" on February 11, "Customer Lifetime Value" on March 11, "Enabling Multichannel from 4 to 400 Agents" on April 8, "The Evolution of the Agent" on May 13, and "Transforming the Contact Center" on June 10.
With the hospitality industry poised for growth, smart hoteliers are taking advantage of mobile and collaborative technology to create a more personal connection with their guests.Join us for this On Demand replay of this compelling webinar from October 10. You'll hear insights from global hospitality industry consultant, Derek Wood, on how leading edge hotels are using these communications solutions to improve their hotel performance and build loyalty.
We are bringing together the top analysts and leading customers to talk about CEM ideas that can help differentiate brands and unlock customer value. Our webinar on August 1st includes a panel discussion with guest speaker Raymond Pettitt, Managing Director, Barclays, guest speaker Moira Dorsey, Vice President, Practice Leader-Customer Experience, Forrester Research Inc. and Avaya's Brett Shockley, Senior Vice President and Chief Technology Officer.
11:00 AM PT
Speech analytics is not a new technology; it is not a technology undergoing transformation; yet the amount of “buzz” surrounding speech analytics continues to grow. Why? In this session we will discuss how speech analytics has evolved from the mega contact center to a fit for purpose solution utilized by organizations of every type and every size. And it’s not just about speech analytics. From speech, to agent, to contact flow and beyond, analytics is delivering insights beyond the expectations of the traditional analyst and it’s driving business transformation for those that have to mine the data, manage the data and most importantly, those that have to act on the data.
1:00 - 2:00 EST