Self Service

Overview
Distributed IP Contact Center
Intelligent Customer Routing
Home Agent
Proactive Outreach
Self Service
Customer Experience Management - Midsize

Deliver satisfying service at a lower cost by automating customer care.

Summary
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Avaya Self Service solutions allows contact centres to automate services and transactions that formerly required live agent assistance. That can help businesses lower service costs while delivering superior customer service. Based on the latest technologies like VoiceXML and Web services, the solution can free agents from routine transactions like product support questions, password reset requests and account balance inquiries.

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Dialog Designer brochure

Voice Portal brochure

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Voice Self Service Solution Overview

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Self Service

Deliver satisfying service at a lower cost by automating customer care.

Social Media and Contact Center for Dummies

Featured Resources

BROCHURES

DEMOS

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