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Proactive Outreach

Overview
Distributed IP Contact Center
Intelligent Customer Routing
Home Agent
Proactive Outreach
Self Service
Customer Experience Management - Midsize

Improve customer service with an automated solution.

Summary
|Features and Benefits
|Products
|Services

Proactive Outreach allows companies to contact its customers with timely, personalized, actionable information—delivering improved service while reducing the volume of incoming calls. It uses the organization’s own business systems to trigger automated outbound phone calls, emails, and other messages.

Through self-service, customers can act on the information provided and gain immediate resolution, or request to speak to an agent to resolve more complex matters.

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Proactive Outreach Solutions Brochure

Avaya Aura(r) Experience Portal

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Proactive Outreach for Financial Services Fact Sheet

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Email This Page to a Colleague

Proactive Outreach

Improve customer service with an automated solution.

Contact Centers for Dummies (2nd Edition)

Featured Resources

BROCHURES

FACT SHEETS

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