Multi-site contact centres can create costly, efficiency-draining levels of infrastructure complexity. The Avaya Distributed Contact Centre solution helps reduce that complexity—resulting in more efficient operations, lower costs, and reduced staffing needs yielding hard-dollar ROI.
The solution consists of three components:
- Server consolidation helps companies eliminate underused hardware and related expenses. It can help reduce maintenance costs by up to 15%, and application acquisition costs by up to 35%
- Resource pooling increases the efficiency of your existing equipment across your company, with gains of up to 8%
- Advanced Logic adds a layer of unique Avaya business intelligence to the contact centre, further increasing efficiency. This improves customer loyalty, leading to increased revenue.
The result is a contact-centre model that is flat, consolidated, and easily scalable.
