Managed Services for Contact Centers

Overview
Operations Services
Managed Services for Video
Managed Services for Contact Centers

Find the resources you need to better manage a contact center.

Summary
|Solutions

Avaya helps businesses manage the operations of their contact centers, using ITIL-aligned processes, including:

Service desk
Service management
Incident management
Problem management
Change management
System administration
Service-level management

Avaya Managed Services for Contact Centers differ from conventional business process outsourcing arrangements by allowing flexibility in the scope and responsibilities of each party that’s involved. Avaya service agreements are structured for the typical constantly changing business environment. We align the right applications to meet your contact center needs, and reduce resource consumption and enable in-house productivity throughout your customer service functions.

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Managed Services for Contact Centers

Find the resources you need to better manage a contact center.

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