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WHITE PAPERS

January 05, 2012

Presence and IM: Reduce Distractions and Increase Productivity

Why care about Presence and IM? Learn more about Avaya’s Presence and IM strategy, core architecture and products.

WHITE PAPERS

January 10, 2012

12 Communications Trends for 2012

2012 Communications trends predictions white paper about what trends to expect to see in 2012 and the implications to businesses.

WHITE PAPERS

January 03, 2012

2011 Gartner Magic Quadrant for Corporate Telephony

Because voice is a key component of a UC strategy, and may be sourced in increasingly different ways, this Magic Quadrant focuses on technology vendors that design, manufacture and distribute a combination of hardware and/or software products to provide telephony solutions that satisfy stand-alone voice requirements of users, while enabling IT planners to meet broader UC requirements by expanding communications capabilities from the existing platform.

WHITE PAPERS

January 03, 2012

2011 Gartner Magic Quadrant for Unified Communications

This research report captures Gartner's view of the general state of the UC market at the time of publication and evaluates vendors' capabilities on a global basis. It is not intended to be specific advice for a specific company or situation; rather, it is intended to provide a general and high-level view of the vendors and their products including Avaya.

WHITE PAPERS

January 03, 2012

2011 Gartner MarketScope for Enterprise Mobile Communication Gateway

Get insight into the status and future of combining wireless mobile phones into the enterprise telephony system. The technology to support mobile devices onto enterprise systems is widely available, but only a small percentage of companies are deploying it. Gartner expects that mobile integration will happen as UC platforms that support mobile UC are deployed, versus using stand-alone EMCG platforms.

WHITE PAPERS

January 03, 2012

Accelerating Unified Communications with an Enterprisewide Architecture

This Yankee Group report covers business needs that drive UC, deployment challenges, and how a new architecture should look. It also gives insight into how to choose a vendor and next steps in UC deployment.

BROCHURES

December 20, 2011

Avaya Global Support Services 2009 Customer Satisfaction Annual Report

This document provides and overview of Avaya Global Support Services customer satisfaction for 2009

BROCHURES

March 31, 2009

Avaya Integral Enterprise MG 1000 Media Gateway

Integral Enterprise MG 1000 Media Gateway is the heart ofsolutions for intelligent Communications. Applicable formedium and large Enterprise Companies, Integral EnterpriseMG 1000 Media Gateway combines excellent quality, highest level of accessibility with mobility and flexibility. Due tothe possibility of mixed configurations of interfaces like analogue, digital, IP and DECT the MG 1000 Is the best solutionfor your intelligent enterprise communication.

WHITE PAPERS

December 30, 2011

Bringing Social Media Interactions into the Contact Center

Integrating social media into the contact center is a sound strategy for competitive differentiation, but many businesses are unsure how to do it or where to begin. Here are some questions and answers that will help you navigate the ins and outs of social media, and provide clarity around the related challenges and benefits.

WHITE PAPERS

January 06, 2012

BYOD and the Wireless Revolution

For IT departments whose networks are ready to support the surge in wireless traffic, the “bring your own device” (BYOD) revolution promises huge gains in productivity, mobility and cost savings, all on devices purchased by the employees. Since the Avaya WLAN access solution simplifies the surveying, configuring, monitoring, deployment and reporting of enterprise wired and wireless infrastructures, businesses can embrace the BYOD revolution and benefit from a lower total cost of ownership.

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