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January 17, 2011

From Cost Center to Revenue Driver - Bank Technology News Article

For decades the call center was considered a cost center, and the most important performance measurement was how fast you could get the customer off the phone. Times have changed. Now virtually all banks are trying to turn call centers into profit centers. Read this insightful Bank Technology News article that quotes Kevin Reilly of Avaya Financial Services.
ARTICLES
December 13, 2010

Gartner Newsletter Issue 1: Creating a Fit for Purpose Network Architecture

The first issue in a series of newsletter focuses on Avaya?s ?Fit for Purpose? strategy, and how we deliver solutions that meet the most critical performance requirements and address the specific needs of today?s enterprise networks.
ARTICLES
January 17, 2011

Independent Banker November 2010 Issue

Read the article on page 26 titled "Today's Emerging Technologies inform tomorrow's community banking trends" where Kevin Reilly, Avaya's financial services vertical leader talks about the trends in the community banking industry and how emerging technologies such as Flare can be used to provide the level of service that these customers need in today's fast paced world.
ARTICLES
October 31, 2007

Lippis Report #89 - Session Initiation Protocol (SIP): An Industry Update

An exploration of the SIP ecosystem as the underpinning of unified communications.
ARTICLES
October 31, 2007

Lippis Report #92 - Cool Communication Applications

Highlights of new cool communication applications that have resulted from the communications industry transitioning toward a software and service model.
ARTICLES
November 28, 2007

Lippis Report #94 - Unified Communications in the Financial Services Industry

A report on how the financial services industry is using communications to add operational value and competitive differentiation through IP telephony and UC.
ARTICLES
March 27, 2012

Youbiquity Finance Research Summary

The Youbiquity Finance research aimed specifically at financial services organisations identifies current and future consumer attitudes and behaviours towards retail financial services (branch/call centre/mobile and future media)
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