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Product

Avaya Aura® Experience Portal

Avaya Aura® Experience Portal is an open software platform for coordination of all automated voice and multimedia services and applications.
Product

Avaya Aura® Orchestration Designer

Avaya Aura® Orchestration Designer is a unified service creation environment for faster, lower cost design of phone, web, and social media applications and agent workflows.
Product

Callback Assist

Callback Assist provides callers with service options when agents are not immediately available to take their calls.
Product

Interactive Response

Interactive Response allows businesses to automate telephone transactions, delivering enhanced service at lower costs. It can answer incoming calls, ask questions, and provide information using both synthesized and pre-recorded speech.
Product

Media Processing Server

Media Processing Server 500 is a self-service solution with support for advanced speech, VoiceXML, and SIP. Media Processing Server 1000 is a self-service solution ideal for installations requiring continuous availability and high transaction throughput.
Product

Proactive Contact

Proactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications.
Product

Proactive Outreach Manager

Proactive Outreach Manager enables organizations to create and execute automated outbound voice, email, or SMS text campaigns that enable users to immediately choose a self service option or interact with a live agent.