Assisted Experience Management
Avaya Aura® Contact Center
Avaya Aura® Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms.
Contact Center Control Manager
Avaya Contact Center Control Manager provides centralised operational administration exclusively for Avaya Contact Center Applications.
Avaya one-X® Agent
This application gives contact centre agents the tools they need to be more productive, whether they work at corporate headquarters, at branch offices, or from their homes.
Business Advocate manages all voice, email, and Web chat interactions via a single universal queue, intelligently routing customers in real time to the best agent for their needs.
Avaya Aura® Call Center Elite
The Call Center Elite suite of call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity.
The Interaction Center software suite provides enterprise-class control of contact-center communications across multiple channels: voice, video, email, Web chat, and IP telephony.
Social Media Manager
Social Media Manager efficiently and automatically processes social media interactions, delivering relevant actionable mentions to the appropriate resource for response.