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- WHAT CUSTOMERS ARE SAYING
“We received a lot of positive messages from the media regarding the speed of our Avaya network infrastructure, from...
Case Study Quick View: Glamorgan County Cricket Club100-2,499 EmployeesBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.
“We received a lot of positive messages from the media regarding the speed of our Avaya network infrastructure, from photographers especially. It was the best they had experienced from a cricket stadium in this country.”
– Dan Cherry, Head of Operations , Glamorgan County Cricket Club
Glamorgan County Cricket Club
Learning it would host the most anticipated event in its sport, the Glamorgan County Cricket Club organisers immediately started strategic planning to prepare for the fans and the hundreds of global media guests that would attend the event. After extensive research, they were very impressed with Avaya and the success of its customers with sports venues, so they choose to build a fabric networking infrastructure.
With their Avaya solutions in place throughout the stadium, the event went off without a hitch. “We received a lot of positive messages regarding the speed of our infrastructure, from photographers especially,” recalls Dan Cherry, Head of Operations for Glamorgan County Cricket Club. “It was the best they had experienced from a cricket stadium in this country.
BenefitsImproved Customer ServiceNetwork Scalability
Dan Cherry, Glamorgan County Cricket Club
“A proven Avaya Aura™ Contact Center customer contact solution would give Southwark Council the control and flexibility...
Case Study Quick View: Southwark CouncilTopic : Customer Service100-2,499 Employees
Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.“A proven Avaya Aura™ Contact Center customer contact solution would give Southwark Council the control and flexibility we needed.”– Langa Ncayiyana, Customer Services Manager, Southwark Council
By ending its outsourcing contract and setting up a brand new customer contact centre in-house, Southwark Council has not only reduced costs but improved performance, with 16% more calls answered and wait times cut by half.
BenefitsImproved Customer ServiceReduce CostIncreased Productivity
Langa Ncayiyana, Southwark Council
“We can now run video across multiple different devices and enable video in offices where we didn’t have it before. It...
Case Study Quick View: ITE Group100-2,499 Employees
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.“As a business that runs international exhibitions and events, we’re great believers in doing business face-to-face.”– Neil Burman, IT Director, ITE Group
The Avaya video solution has transformed ITE’s approach to video conferencing, allowing global collaboration using standards-based any-device-to-any device interoperability and connectivity across Mac and PC environments to deliver a consistent, high quality user experience from desktop, laptop, tablet or smartphone.
BenefitsEnhanced CollaborationReduce Cost
Neil Burman, ITE Group
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- FEATURED CASE STUDIES
Case Study Quick View: SThreeTopic : Global Teams2500+ Employees
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“Since we moved to Avaya IP telephony four years ago, we’ve had NO MAJOR OUTAGES.”
– Ed Spencer, Network and Telecoms Manager, SThree
By introducing Avaya Scopia to enable international videoconferencing and collaboration, specialist staffing group SThree has reduced its reliance on external video bridging services, improving productivity and video quality, while significantly lowering costs.
“We hit our cost saving target in the first month,” says Network and Telecoms Manager Ed Spencer, “and have done so every month since.”
BenefitsEnhanced CollaborationIncreased ProductivityReduce Cost
By introducing Avaya Scopia to enable international videoconferencing and collaboration,...
- Capita IT Services
Case Study Quick View: Capita IT ServicesTopic : Customer Service100-2,499 Employees
Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.“Our managed voice service enables great flexibility and delivers significant commercial return, both inside of Capita and for our clients."– Simon Furber, Director of Technology Solutions at Capita IT Services
Capita IT Services
Managing all contact centre applications and telephony in-house can be both complex and expensive. That’s why so many companies are turning to the cloud, which brings flexibility, agility, and utility pricing. Capita IT Services is leading the way, delivering robust multichannel contact centre services from the cloud. The company has transitioned 90 percent of its own contact centre operations to its private cloud voice service in the last few years, leveraging Avaya’s technologies to achieve this.
BenefitsImproved Customer ServiceReduce CostNetwork Scalability
Managing all contact centre applications and telephony in-house can be both complex and...
- Lancashire Constabulary
Case Study Quick View: Lancashire ConstabularyTopic : Emergency Services - E911“You can’t underestimate the risks associated with centralising a Police contact centre environment, in a normal business, downtime is part of life. In our world, downtime could mean the end of a life.”– Cristina Marshall, Programme Project Manager, Lancashire Constabulary.
On an average day, Lancashire Constabulary receives in the region of 3,000 calls. Conversations can last anything from a few seconds to hours depending on the nature and severity of an incident. Often, callers need reassurance because they’re victims of or witness to a crime. The Control Room is responsible for dispatching and routing officers to the scene of an incident and it is imperative that the line between the Police and the caller is maintained at all times.
BenefitsImproved Customer ServiceReduce Cost
On an average day, Lancashire Constabulary receives in the region of 3,000 calls....
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