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Avaya Contact Center Control Manager provides centralised operational administration exclusively for Avaya Contact Center Applications.
This product allows one-time definition and on-going management of the following entities and data relevant to contact centre systems: Agents, Skills, VDN’s, extensions, call flows, IVR working hours, dynamic prompts and menu content.
Access Control
Roles based access control offers an advanced security engine that includes role based permissions that is integrated to Active directory.
Back to topGraphical Call Flow Design Tool
This allows administrators to drag and drop icons to create vectors with export capability to Visio.
Back to topMulti Tenancy
The customer central web portal allows service providers and outsourcers to provide end customers access to the Avaya environment with full partitioning.
Back to topIVR
This enables the design and management of voice applications from the web interface and enables control of the entire IVR.
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how to buy
Contact Centers for Dummies (2nd Edition)
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Contact Center Control Manager
