- Call Management System
- Contact Analyzer
- Desktop Wallboard
- Operational Analyst
- Avaya Aura® Workforce Optimization
- Contact Flow Analytics
SHPS Customer Brief
Avaya IQ - Building Upon the Strengths of CMS
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Call Management System
Features and Benefits
Get immediate feedback
Real-time monitoring and customizable alerts ensure that managers can spot problems and respond immediately.
Simplify monitoring and reporting
A wizard and other tools make it easy to design customized reports. And managers can schedule the running and printing of reports, ensuring that the call centre is always being managed using the most up-to-date information.
Address problem areas immediately
If real-time reports show conditions that require immediate changes to keep the contact centre operating smoothly, integrated administration enables managers to instantaneously drill into admin to make the required changes.