Avaya Aura® Performance Center

End-to-End Reporting and Analytics

Buy It

Call Us

UK: 01483 308 000

From outside the UK: + 44 1483 308 000

Ireland: +353 (0)1 207 5600

Overview

TRANSFORM YOUR DATA INTO BUSINESS INTELLIGENCE

Gain insight into your overall customers’ experience as well as your organisation’s performance. Through this unified, end-to-end reporting and analytics platform, you can distill business intelligence from large volumes of data, and discover not only what has happened, but also why it happened.

1. Analyse the Voice of the Customer

Identify key words and phrases in your recorded voice content with advanced phonetic search technology. Use the data to improve the customer experience, regulatory compliance, and business development. Get quick access to reports through a web-based interface.

2. Analyse Contact Centre Trends

Collect and analyse volumes of detailed data about how customer calls flow through your contact centre, from queuing and routing to a caller’s interaction with the agent. Use the analysis to decide how to optimise contact centre performance and the customer experience.

3. Access Information at a Glance

Analyse information using performance dashboards. Drill down from a top-level overview through the team level, and down to an agent-level. Customise your dashboards to suit your business needs.

One Unified Solution With Avaya Aura Performance Center
Avaya Aura Performance Center

Increase the Power of Your Data

Gather all the data you collect from contact centre and enterprise sources into a single, core platform for consolidation and processing. Integrate with Oracle Business Intelligence Enterprise Edition for reporting and analytics.

Gain Customer and Business Insight

Help analysts, business users, and executives better understand and improve customer experience and business performance by adding Avaya Contact Flow Analytics and Avaya Speech Analytics modules.

Avaya Contact Flow Analytics and Speech Analytics

EXPLORE MORE AVAYA CONTACT CENTRE PRODUCTS

CONTACT CENTRE MANAGED SERVICES

High performance contact centres need quick speed of answer and unwavering availability and reliability. Avaya has specialised knowledge to manage complex contact centre technologies.

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How to Buy

Call Us

UK: 01483 308 000

From outside the UK: + 44 1483 308 000

Ireland: +353 (0)1 207 5600