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2010 Gartner Magic Quadrants for Unified Communications and for Corporate Telephony
Avaya has been positioned as a Leader in the 2010 Gartner Magic Quadrant for Unified Communications and the Gartner Magic Quadrant for Corporate Telephony.
Avaya has been positioned as a Leader in the 2010 Gartner Magic Quadrant for Unified Communications and the Gartner Magic Quadrant for Corporate Telephony. Avaya appears as a leader in both reports, which positioned the company based on its 'ability to execute' and 'completeness of vision' for unified communications and corporate telephony.
Gartner defines Unified Communications products (equipment, software and services) as those that "facilitate the use of multiple enterprise communication methods… Key technologies include Internet Protocol (IP)-PBX, voice over IP (VoIP), presence, e-mail, audio conferencing and Web conferencing, videoconferencing, voice mail, unified messaging (UM), instant messaging (IM), and various forms of mobility."
According to the Gartner report, "UC products integrate communication channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices." Corporate Telephony is described as "the provision of holistic voice communications for all wired and wireless users in large enterprises."
According to Gartner, "a best-of-breed approach [to UC] remains the surest way of ensuring adequate functionality, and planners should require vendor products to be interoperable." The report also notes that "while most solutions today support key standards such as Session Initiation Protocol (SIP), an important distinction is the extent to which they federate and integrate with third party products." Further, the report states, "Some solutions are intended primarily to enhance and operate within their own specific environments; although these solutions do work with third parties, their interoperation is often limited. Other products are clearly designed to interoperate in multiple environments, thus are more flexible."
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