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2010 Gartner Magic Quadrant, Contact Center Infrastructure Worldwide
Avaya positioned as a Leader in the 2010 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.
In the annual report, Avaya was cited as a contact center infrastructure leader based on two key criteria: 'ability to execute' and 'completeness of vision.' Gartner defines contact center infrastructure as "the products (equipment, software and services) needed to operate call centers for basic telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help-desk services, government-operated support centers and other types of structured communication operations."
"Our strategy in the contact center arena is to continue to integrate context-based services into the application layer of the Avaya Aura® SIP architecture," said Anthony Bartolo, general manager, Avaya contact center solutions. "And in doing so, we're redefining the interaction model for higher productivity, customer satisfaction, and lower costs."
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