Bank of Moscow
24/7 Video-Enabled Contact Centre for Bank of Moscow
Bank of Moscow currently provides services to more than 100,000 corporate customers and to more than 9 million private individuals. Bank of Moscow is using the Avaya communications platform which enables the Bank's offices to be combined into a single information network platform, with the aim of providing improved services to its customers.
For the first time ever, citizens of Moscow have full 24-hour access to the Bank's main services. The new Digital Office has been provided with video enabled contact centre, the Avaya solution enables the Bank's customers to engage in video consultations with the contact centre operators.
- The potential for expansion of the client interaction channels
- The potential for lower customer service costs through higher levels of self-service
- The potential for increased sales of sophisticated products through better accessibility to the Bank's services