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DOCUMENTOS TÉCNICOS
enero 18, 2012

Frost & Sullivan - Mobile Collaboration and the Small & Midsize Market premium content

The world is becoming increasingly mobile, and businesses are feeling the impact. As more employees work in locations different from those of their colleagues, managers and direct reports, as well as customers and partners, they are struggling to stay connected in an always on, increasingly virtual workplace. Companies must respond by making it easy for people to stay in touch on any device and from any location—all while ensuring employees have access to the same corporate enterprise tools and communications experience regardless of whether they’re working from a home office, airport, hotel, or formal business location.
DOCUMENTOS TÉCNICOS
enero 18, 2012

Presence and IM: Reduce Distractions and Increase Productivity premium content

Why care about Presence and IM?  Learn more about Avaya’s Presence and IM strategy, core architecture and products.
DOCUMENTOS TÉCNICOS
enero 18, 2012

12 Communications Trends for 2012 premium content

2012 Communications trends predictions white paper about what trends to expect to see in 2012 and the implications to businesses.
DOCUMENTOS TÉCNICOS
noviembre 23, 2011

2011 Gartner Magic Quadrant for Corporate Telephony premium content

Because voice is a key component of a UC strategy, and may be sourced in increasingly different ways, this Magic Quadrant focuses on technology vendors that design, manufacture and distribute a combination of hardware and/or software products to provide telephony solutions that satisfy stand-alone voice requirements of users, while enabling IT planners to meet broader UC requirements by expanding communications capabilities from the existing platform.
DOCUMENTOS TÉCNICOS
noviembre 23, 2011

2011 Gartner Magic Quadrant for Unified Communications premium content

This research report captures Gartner's view of the general state of the UC market at the time of publication and evaluates vendors' capabilities on a global basis.  It is not intended to be specific advice for a specific company or situation; rather, it is intended to provide a general and high-level view of the vendors and their products including Avaya.
DOCUMENTOS TÉCNICOS
noviembre 23, 2011

2011 Gartner MarketScope for Enterprise Mobile Communication Gateway premium content

Get insight into the status and future of combining wireless mobile phones into the enterprise telephony system.  The technology to support mobile devices onto enterprise systems is widely available, but only a small percentage of companies are deploying it. Gartner expects that mobile integration will happen as UC platforms that support mobile UC are deployed, versus using stand-alone EMCG platforms.
DOCUMENTOS TÉCNICOS
noviembre 04, 2011

Accelerating Unified Communications with an Enterprisewide Architecture premium content

This Yankee Group report covers business needs that drive UC, deployment challenges, and how a new architecture should look. It also gives insight into how to choose a vendor and next steps in UC deployment.
EBOOKS
noviembre 03, 2011

Collaboration for Dummies® premium content

Collaboration is the foundation of unified communications. It can transform your business if you have the right pieces in the right places. This guide helps you understand the power of collaboration and how Avaya can put the right solutions literally at your fingertips. Learn how to conquer today’s communications challenges and reap the benefits of increased productivity, greater profitability, and better differentiation!
DOCUMENTOS TÉCNICOS
noviembre 03, 2011

Contact Center Consumer Preference Study: Preparing for Your Multi-media Future premium content

Based on a survey of U.S. Consumers by callcentres.net, this chapter provides insights into consumer preferences as they relate to interacting with contact centers.  Understanding how consumers want to interact with your contact center, and delivering a strategy against those preferences will deliver greater competitive advantage to your business. 
DOCUMENTOS TÉCNICOS
noviembre 03, 2011

Contact Center Consumer Preference Study: The Cost of Business as Usual premium content

Based on a survey of U.S. Consumers by callcentres.net, this chapter provides contact center executives with a better understanding of the costs of interactions, based on method. This study demonstrates how consumers are willing to help themselves to manage accounts and service their business, and yet most call centers offer little or no options to their customers beyond the costly agent assisted calls.  And when lower cost contact methods are offered, the level of service is not the same, resulting in a second contact.  Learn how mapping to consumer preferences can deliver significant cost savings to your business.  And why providing first contact resolution across all contact methods is critical to drive efficiency.
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