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ESTUDIOS DE CASO

Anjaybee Infotech harnesses Avaya Global Connect-s Intelligent Communication solutions to create dual revenue streams

Anjaybee Infotech uses Avaya solutions to create a dual function for its call centre set-up. In the day, the facility is used as a CTI Lab, providing relevant skills training for the BPO industry, while functioning as an outbound call center at night.
ESTUDIOS DE CASO
febrero 16, 2009

Tanger Factory Outlet Centers, Inc. Customer Brief

Tanger Factory Outlet Centers, Inc. is connecting branch locations across the U.S. via Avaya Distributed Office to achieve high-quality communications and customer service, centralized management of the entire network, and significant cost savings.
ESTUDIOS DE CASO

University of Alabama-s Health Services Foundation Maximizes Performance at the Lowest Cost with Avaya Contact Center Solution

The Univ. of Alabama Health Services Foundation uses Avaya customer service solutions to create automated virtual collection campaigns that proactively contact low-balance accounts and allow customers to immediately pay their balance over the phone.
ESTUDIOS DE CASO
marzo 12, 2009

High-Performance Specialty Computer Manufacturer Case Study

When this customers have “quick questions” about the company’s high-performance computing platforms, they get quick answers with the help of Avaya contact center applications, including Avaya Advanced Segmentation and Avaya IP Agent.
ESTUDIOS DE CASO

CAJASAN Customer Brief

The ""Caja de Compensaci?n Familiar de Santander (CAJASAN)"", a health organization located in eastern Colombia, has pioneered a philosophy of creating social welfare subsidiaries that work to improve the health and overall well being of those families in n
ESTUDIOS DE CASO

AGLR Sustains Growth With the Help of IP Telephony

An energy services holding company, AGLR uses IP, contact center and mobility solutions to fuel growth.
ESTUDIOS DE CASO

Banner & Witcoff Brief

Law firm keeps attorneys connected and improves client support with IP Telephony and Mobility solutions.
ESTUDIOS DE CASO

Lieff, Cabraser, Heimann & Bernstein Brief

US law firm relies on IP Telephony to seamlessly connect offices, increases productivity and staff mobility while improving security.
ESTUDIOS DE CASO

Scotiabank (IDC Canada Joint Case Study - May 2005)

Avaya applications have formed the foundation of Scotiabank's contact centre processes. The industry expertise of Avaya has enabled its onsite Scotiabank team to work closely with the banks IT executives to help address emerging business needs.
NOTAS SOBRE APLICACIONES

Configuring Routing Protocol Redistribution Between an Avaya P333R Switch and a Cisco Router - Issue 1.1

Configure routing protocol redistribution between an Avaya P333R Stackable Routing Switch and a Cisco Router.