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Intelligent Communications for the enterprise has truly arrived
in 2007 with advanced communications enabled business processes (CEBP)
solutions. CEBP can simplify business process complexity and deliver real time,
responsive actions that can be used to impact a company's top and bottom line.
When companies align Intelligent Communications powered by CEBP solutions with
their business imperatives, companies can be transformed in ways that really
pay off. Let's look at what this transformation is all about by more closely
examining CEBP as one of the key enablers of Intelligent Communications.
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| "Communication enabled business processes allow the
communication functions to be tightly integrated directly with the systems and
applications that the individuals are using." |
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Bern Elliot, Steve Blood, and Bob Hafner,
"Achieving Agility Through Communication-Enabled Business Processes," Gartner
Research note, April 2006
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Customer data is growing at 50% annually. That's just one among many examples
of the information complexity and business velocity that confronts most
companies today. Traditional business processes often can't keep pace and
therefore don't deliver actionable information to the right people at the right
time — because of inherent human delay. Why does this latency persist?
Because communications — the fundamental enabler of agility — has
remained a separate technology tool businesspeople rely upon to handle or fix
the work that data-driven business processes can't manage.
Now, the technical barriers between business processes and communications are
essentially being eliminated with the increasing adoption of IP telephony and
the transformation of communications capabilities into software services that
can be used within business processes. Business processes — not just the
isolated applications but the complete process — now can be enabled with
real-time communication interactions. This approach creates a closed loop
between communications and data-driven processes and slashes latency as humans
interact responsively with both people and systems — driving strategic
business impact as well as cutting communications costs.
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| Articles on Communications Enabled
Business Processes
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John
Muir Health Network Enhances Doctor-to-Doctor Communication and Makes Hospitals
More Efficient
