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ソリューション
9月 05, 2011

Office/Campus Roamers

アバイアは、PDAや専用のIP電話機の音声やデータサービスをワイヤレスLANで提供し、社内を移動することの多い社員にいつでも連絡を取れるようにします。
ソリューション
11月 08, 2009

Proactive Outreach

Proactive Outreachを活用すると、コンタクトセンターと顧客との接続性を改善して、それぞれの顧客に合ったアクションの取れる情報をタイムリーに提供することができるため、サービスの質を向上させると同時にインバウンドコールの呼数を減らせます。
ソリューション
11月 08, 2009

Remote Workers

リモートワーカー向けユニファイドコミュニケーションは、テクノロジーおよびサービスの包括的ソリューションです。フルタイムおよびパートタイムの在宅勤務社員（テレワーカー）が抱えるコミュニケーションニーズに重点的に対応します。
ソリューション
11月 08, 2009

Response and Recovery

Response and Recovery is a quickly deployable system that provides communications for emergency response, disaster recovery, and command-center operations.
ソリューション
11月 08, 2009

Self Service

Self Serviceは、音声アプリケーションの統合スイートです。これにより、コールセンターは、かつてエージェントが対応していた多くのトランザクションを自動化することができます。
ソリューション
11月 17, 2009

Unified Communications for Mobile Workers

Enterprises rely on their workforces, especially salespeople, executives and service consultants, to be on the job even when they're on the go. For businesses with highly mobile employees, success depends on the ability to communicate—both within the organization and with customers—quickly, reliably, accurately and cost-effectively. Avaya Unified Communications for Mobile Workers delivers communications capabilities to keep mobile employees productive at all times: Innovative applications provide a headquarters desktop communications experience via cell phone, laptop, enterprise desk phone and other landlines for mobile workers virtually anywhereLeading-edge partner technologies complement the Avaya portfolio and provide a complete solutionExpert planning, design, management, and support services augment internal IT resourcesAvaya ApplicationsAvaya one-X® Mobile is a software client family that enables mobile device access to advanced business communications capabilities via an integrated GUI. Features include visual voicemail, corporate directory access, dial-by-PBX, enterprise call log, and user-controlled call routing. Integration support includes Symbian, Windows Mobile, RIM, iPhone, Palm, Java, and WAP. Extension to Cellular (EC500)delivers one-number access by enabling calls to an employee's business number to ring simultaneously at the office and on up to four wireless or home phones.Avaya one-X® Portal, a cost-effective, web-based software application for laptop or desktop computers, provides mobile employees with telephony, conferencing, messaging and mobility administration, as well as access to corporate directories and personal contact information.Avaya one-X® Speech provides access to real-time calling and conferencing via speech commands. Avaya one-X Speech enables mobile employees to listen to and return voice mail and email, access contacts and then click-to-call, schedule appointments, manage tasks, and more. Software licenses are included with Modular Messaging Release 4 and above.Modular Messaging is a powerful IP- and standards-based unified messaging platform designed for single- or multi-site global enterprises. It provides exceptional scalability and a superior feature package of call answering, voice messaging, and speech capabilities. Messages are accessible anytime, anywhere from a wide array of devices including telephones, fax machines or PCs.Enterprise Mobility User (an Avaya Communication Manager feature) allows a user to turn a remote corporate desk phone into a personal work phone simply by logging into it. The remote phone assumes the personality of the user’s actual desk phone, displaying the same phone number and providing the same feature buttons. Partner TechnologiesTo deliver a complete range of solutions, Avaya has a strong network of partners offering best-of-breed technologies. This ecosystem of Avaya DevConnect members helps to ensure the right technology is always available to deliver a mobile worker program specific to your needs. DiVitas Networks delivers dual-mode capabilities for enterprises to leverage the cost savings and productivity benefits of supporting both Wi-Fi (campus-based) and GSM networks with a single device. Dual-mode allows users to talk via the cellular GSM network or a secure Wi-Fi connection, with two-way seamless handover.Mutare Software is the leading developer of Avaya messaging application solutions for Octel, Intuity and Modular Messaging. Mutare delivers hundreds of advanced software applications including mobilePath and Enabled VoiceMail (EVM).USNetserve GSM gateways tie a corporate PBX to cellular service providers. These gateways cause service providers to see corporate calls made from or received by employees as in-network.Nuance applications transform the way people interact with businesses, information and each other. Through its preeminent portfolio of speech technologies, expertise and solutions, Nuance makes the user experience more compelling and expands business potential. ServicesAvaya offers a comprehensive set of services to ensure easy deployment and maintenance for optimal solutions. Avaya Consulting and System Integration can provide a complete Enterprise Mobility Assessment to determine the best solution for your specific business needs. Once the solution is determined, Avaya offers Design, Installation and Configuration, Diagnostics and Monitoring, plus 24x7 support. 
ソリューション
11月 17, 2009

Unified Communications for Teleworkers

The success of any teleworking program depends on having a well designed communications plan which offers the ability for staff to communicate quickly, reliably, and accurately at all times - throughout the organization and with customers and partners. Avaya offers upfront communication planning and provides teleworkers a set of communication tools that mirror the office work environment - with all of the features employees rely on to do their job right. Teleworkers will be more connected than ever before to colleagues and customers.  Avaya Unified Communications for Teleworkers includes:Technology: Software and supporting endpoint hardware provide enterprises the flexibility to choose the solution that best meets the needs of their employees. Leveraging the Avaya Unified Communications Standard Edition, Unified Communications for Teleworkers offers thick, thin and mobility clients and integrates with leading productivity suites like IBM® Lotus® Sametime® and Microsoft® Office Communications Server. Services: The Avaya Global Services Teleworker Assessment engagement outlines the framework and foundation for your teleworker communications plan - ensuring a roadmap for success. Our comprehensive set of services include planning, design, multi-vendor implementation and software support plus upgrades for your Avaya solution. Partnerships: Avaya has assembled a strong network of partners that offer best-of-breed technology to deliver the most complete range of solution options for our customers. From secure networking, to industry specific applications, to quality-of-service solutions, Avaya DeveloperConnection partner technologies integrate smoothly with the teleworker approach you choose.
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