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ソリューション

11月 08, 2009

Avaya Notification Solution

アバイアの通知ソリューションは、企業およびエージェントが、重要なイベントについてより緊密に連絡を取り合えるよう支援します。何らかのイベントが発生すると、あらかじめ登録されたグループや個人にアラートが送信されるため、通知を受けた人は、ステータスおよびフィードバックを利用して迅速に対応できます。

ソリューション

10月 30, 2009

Branch Offices

アバイアのソリューションは、複数拠点を持つ企業が、顧客サービスを改善し、社員の生産性を高めるのに有効です。複数拠点でのに対する導入および管理を簡素化することで、総所有コスト（TCO）を削減することができます。

ソリューション

11月 17, 2009

Branch Solutions

Avaya Branch Solutions provide enterprises with unique capabilities to fit most branch requirements for: Increasing revenue Improving customer service Lowering operating costs Increasing employee productivityDepending on the needs and network readiness, Avaya can deploy a best-of-breed architecture with a mix of consolidated and connected options, for all enterprise branch communications scenarios, of all sizes and scale: customer-facing stores, back-office branches, small-edge locations.Avaya Branch solutions are supported by Avaya Global Services and certified Avaya BusinessPartners. A rich ecosystem of Avaya DevConnect partners provide value-added industry applications and optimized infrastructure. Avaya Financial Services solutions are available to accelerate the adoption of network technology with minimal initial investment and fixed manageable payments. Conserve capital by spreading the costs of technology over time and free up cash for investment in other areas of the business.Avaya Branch Solutions OptionsAvaya offers Branch Solutions based on Avaya Communication Manager.Communication Manager Gateways, including the G250, G350, G450, G430 and G700, make telephony applications an integral part of the data network infrastructure, and distribute Communication Manager call-handling and more than 750 features across diversified, multi-protocol networks. Available with Avaya Aura™ Standard Edition and Avaya Aura Enterprise Edition.Communication Manager with Survivable SIP Gateways are for very small locations with 2-10 users. These gateways provide basic survivability in a low-cost option, delivering Unified Communications applications to thin small offices connected to the core through Communication Manager 5.x and SIP Enablement Services. The solution consists of Avaya 96xx SIP phones and SIP gateways from AudioCodes. It is also interoperable with Cisco ISR. Available with Avaya Aura Standard Edition and Avaya Aura Enterprise Edition.Communication Manager Branch, formerly known as Distributed Office. Avaya Aura Branch Edition uses Communication Manager Branch to deliver rich communication, collaboration and mobility capabilities to branch offices. This centrally-managed, SIP-based communications platform easily scales to meet the needs of large enterprises with thousands of customer-facing branch offices and retail stores. Communication Manager Branch is perfect for customers who need to deploy communications for stand-alone locations and plan to connect to headquarters or regional offices in the future. Communication Manager Branch is suitable for use in retail, banking, insurance, government branches, healthcare clinics, K-12 school districts and others. Available with Avaya Aura Branch Edition. Avaya Integrated Management. Centralized, integrated management is key to lowering Total Cost of Ownership. Avaya Integrated Management delivers a suite of software-based solutions that allow for corporate IT staffs to be efficient and effective in supporting a distributed network of branches/stores. Integrated Management includes capabilities to manage all aspects of the branch network including software and firmware updates and upgrades, announcements, stations and trunks (lines) and other system parameters.In addition, software modules are available that allow IT staffs to monitor real-time status of system components, evaluate quality of voice calls on the IP network and dynamically allocate bandwidth as needed to ensure optimal performance of the solution. This comprehensive set of applications is designed to simplify system administration, provisioning and network management. As a result, Avaya Integrated Management helps improve network uptime, increase staff productivity and reduce operating costs.Avaya ServicesStrategic Communications Consulting helps customers align their business strategy with a communications strategy that optimizes investments and paves the way for migration to a centralized communications model. Avaya consultants can also help uncover communications needs in branches/stores that might not be visible to enterprise IT organizations, ensuring the proper solution choice to address those needs. Proper solution selection is critical to satisfied end-users and benefit realization.Security Service: Compliance and Information Security issues are major barriers to VoIP deployment in large organizations, and the financial vertical in particular. Clients are spending large sums on consulting, auditing, and IT systems to achieve compliance in multiple regimes that govern their business. Avaya provides consulting services to help customers comply with complex security and privacy regulations by considering the entire converged environment, which is the network and the applications where Avaya has particular expertise.Implementation Service Packages are specifically designed for branch solutions to support Avaya Communication Manager (S8300) and Avaya IP Office. These packages provide the right level of services support that your customer needs at pricing that is competitive and easy to understand. There are three simply priced bundles to choose from: Industry Standard, Full Service, and Premium Service.Packaged Services include:Multi-site Program Management - Provides a remote interface on multi-site projects and acts as a single point-of-contact and accountability for Avaya resources for the project. Network Readiness Assessment Multi-Site Sampling and Consultation - Onsite readiness assessment at 15 branch office sites to ensure that critical network elements will support deployment of IP Telephony solution. Software Profile Creation - Standardized configurations to simplify user experience and ongoing administration. Staging (Level I and II) - Software load test that simulates parameters for the customer's environment. Deployment - Capability and processes for consistent, high quality delivery of branch implementations.Software Support Plus Upgrades provides maximum investment protection for Avaya solutions, which includes a three-year subscription to all major software upgrades.Maintenance for communications voice servers and gateways is offered at three levels:24x7 Remote Hardware Support 24x7 Remote Hardware Support with Advance Parts Replacement On-Site Hardware Maintenance, which is available on a 24x7 or 8x5 basisWith Hardware Maintenance, you receive EXPERT Systems monitoring, diagnostics, and resolution of system-generated alarms, which increases system reliability. The combination of Software Support Plus Upgrades and Hardware Maintenance provides the best value in terms of holistic support for communications solution.IP Support Services include Proactive IP Support, Remote Support Services for IPT, and Software Release Management. IP Support Services provide around-the-clock monitoring and trouble resolution across the entire converged voice and data communications network (not available for Communication Manager Branch).An option to IP Support Services, Secure Access and Control enhances the security associated with remote services provided by Avaya Services personnel and automated EXPERT Systems. Secure Access and Control offers a secure, scalable service to help the customer maximize system availability and reliability.Global Managed Services focus on large, complex, multi-site engagements in IP telephony deployments, Contact Center solutions, and messaging migrations. Avaya uses a process model that provides integration and management of all Avaya Solution Components, providing a single point of contact.

ソリューション

11月 08, 2009

Home Agent

在宅エージェントを使用すれば、コンタクトセンターのエージェントは、自宅やリモートのオフィスなどコンタクトセンターから離れた場所でも、インターネット接続を使って業務を行うことができます。

ソリューション

11月 08, 2009

Intelligent Customer Routing

Intelligent Customer Routing (ICR) は、コンタクトセンターへのコールを迅速かつ費用対効果の高い方法で処理しながら、サービスの質の向上に貢献します。

ソリューション

Intelligent Retail Store

The Avaya Intelligent Retail Store Solution consists of IP Telephony platforms and products, mobility applications, devices and a full range of support services. These elements, assembled into platform specific solutions, help retailers address some of their key priorities including: PCI ComplianceProviding Associates with Better ToolsSpeeding through CheckoutInventory VisibilityBy leveraging partnerships with strategic retail DevConnect partners, Avaya provides an overarching in-store customer service solution that will provide retailers with a competitive edge. Through cost-effective SIP integration with Indyme's Connect Server, customer requests for help from an Indyme call box can be received on a wide variety of devices connected to an Avaya Communication Manager such as, associate mobile devices, customer service or manager sets and overhead paging. Associates can also receive these help requests on Motorola's new, compact CA50 multi-function device that provides scanning, push-to-talk, test and IP Telephony capabilities.Using DevConnect partner Motorola’s new, compact CA50 multi-function device, store employees can scan, push-to-talk, text and access other IP telephony capabilities. When the Motorola CA50 is loaded with the Avaya Specialist Connect for Retail application, store workers can find others with the expertise to answer customer questions. Indyme enables cashiers to request help for customers and speed up the checkout process.This solution ensures the customer has a positive in-store experience. Leveraging Avaya mobility devices for multiple purposes make implementation cost-effective and expands the possibility of wide scale deployment of the capabilities needed by store associates.Avaya Intelligent Retail Store Solution Components:Avaya Retail Store PlatformsQuick EditionIP OfficeDistributed OfficeCommunication ManagerSIP Enablement Services (SES)Avaya Mobility Solutions3600 Wireless IP Phones3700 Wireless DECT PhonesExtension to Cellular (EC500)IP SoftphoneIP Softphone for Windows Mobile 5One-X Mobile Avaya ApplicationsAvaya ApplicationsAvaya Integrated ManagementAvaya Specialist Connect for Retailers Avaya ServicesAvaya ServicesFeasibility & Planning ServicesImplementation PackagesCustom ApplicationsManaged Services (Communications Solution Assessment)Partner ElementsMotorola CA50, MC70 and MC9090Indyme Connect Server and Radius Call BoxesAscom i75 SIP Wireless HandsetHitachi Cable America IP3000 and 5000-A SIP Wireless HandsetsAruba, Meru and Motorola Wireless Access Points and Controller

ソリューション

11月 17, 2009

Intelligent Retail Store

The Avaya Intelligent Retail Store Solution consists of IP Telephony platforms and products, mobility applications, devices and a full range of support services. These elements, assembled into platform specific solutions, help retailers address some of their key priorities including: PCI ComplianceProviding Associates with Better ToolsSpeeding through CheckoutInventory VisibilityBy leveraging partnerships with strategic retail DevConnect partners, Avaya provides an overarching in-store customer service solution that will provide retailers with a competitive edge. Through cost-effective SIP integration with Indyme's Connect Server, customer requests for help from an Indyme call box can be received on a wide variety of devices connected to an Avaya Communication Manager such as, associate mobile devices, customer service or manager sets and overhead paging. Associates can also receive these help requests on Motorola's new, compact CA50 multi-function device that provides scanning, push-to-talk, test and IP Telephony capabilities.Using DevConnect partner Motorola’s new, compact CA50 multi-function device, store employees can scan, push-to-talk, text and access other IP telephony capabilities. When the Motorola CA50 is loaded with the Avaya Specialist Connect for Retail application, store workers can find others with the expertise to answer customer questions. Indyme enables cashiers to request help for customers and speed up the checkout process.This solution ensures the customer has a positive in-store experience. Leveraging Avaya mobility devices for multiple purposes make implementation cost-effective and expands the possibility of wide scale deployment of the capabilities needed by store associates.Avaya Intelligent Retail Store Solution Components:Avaya Retail Store PlatformsQuick EditionIP OfficeDistributed OfficeCommunication ManagerSIP Enablement Services (SES)Avaya Mobility Solutions3600 Wireless IP Phones3700 Wireless DECT PhonesExtension to Cellular (EC500)IP SoftphoneIP Softphone for Windows Mobile 5One-X Mobile Avaya ApplicationsAvaya ApplicationsAvaya Integrated ManagementAvaya Specialist Connect for Retailers Avaya ServicesAvaya ServicesFeasibility & Planning ServicesImplementation PackagesCustom ApplicationsManaged Services (Communications Solution Assessment)Partner ElementsMotorola CA50, MC70 and MC9090Indyme Connect Server and Radius Call BoxesAscom i75 SIP Wireless HandsetHitachi Cable America IP3000 and 5000-A SIP Wireless HandsetsAruba, Meru and Motorola Wireless Access Points and Controller

ソリューション

11月 08, 2009

Midsize Enterprises

中小企業向けのユニファイドコミュニケーションは設置を簡素化可能な単一サーバで提供されます。

ソリューション

2月 07, 2012

Mobile Collaboration

営業マンや経営陣、サービスコンサルタントなど、仕事で外を飛び回ることが多い社員にとって、同僚や顧客とすばやく確実に、コスト効率よくコミュニケーションできるかどうかが仕事の成否を左右します。

ソリューション

11月 08, 2009

Mobile Workers

営業マンや経営陣、サービスコンサルタントなど、仕事で外を飛び回ることの多い人々の場合、仕事の成否の鍵は、同僚や顧客とのコミュニケーションです。そのため、迅速で、信頼性が高く、コスト効率のよいコミュニケーション手段が不可欠です。