Authentic Avaya

Gray Market Products

Avaya's goal is to protect our customers and our authorized sales channels from the negative impact of non-authorized (Gray Market) products.  Avaya defines these products as not new because of product tampering, conversion, and original Avaya serial number removal.  Avaya products sold by non-authorized resellers are not warranted or supported by Avaya.


Customers considering purchasing equipment on the gray market are advised of the following points:


  • Gray market goods are often:

    • Tampered international versions that are not UL approved

    • Used equipment misrepresented as new

    • Stolen equipment

    • Equipment with the original Avaya serial number removed and replaced with a counterfeit


If your Avaya product or component was purchased from a non-authorized source, Avaya:


  • Cannot guarantee its authenticity

  • Provide certification

  • Include it in an Avaya maintenance contract
    If such a product causes a system failure, the failure is not covered by an Avaya warranty or an existing Avaya maintenance contract.


If you have any questions about gray market products, contact the Avaya Gray Market Prevention and Compliance Manager, Don J. Peterson at 908-953-2256, email at, or call your Channel Account Manager.