Jim Chirico

Jim Chirico

Jim Chirico

Chief Operating Officer, Chief Restructuring Officer and Head of Sales

Jim Chirico is Chief Operating Officer, Chief Restructuring Officer and Head of Sales at Avaya, a global provider of business collaboration and communications solutions.

Jim is a driving force in Avaya’s transformation to a software and services company, and has been fundamental in attaining record operating metrics for the company including profitability and Net Promoter Score (NPS). The functions of Jim’s organization span Global Sales, Operations, Sales Operations, GSMB, Human Resources and Quality. Jim has optimized Avaya’s global business processes as the leader of Manufacturing, Logistics and Procurement, Enterprise Quality, Global Capability Sourcing and all management metrics. In addition, Jim has been accountable for cross-functional alignment of the key work streams, including growth, transitions, integration and restructuring.


Jim joined Avaya in January 2008 from Seagate Technology where he was Executive Vice President, Global Operations, Development and Manufacturing, leading a team of more than 50,000 employees located in 14 facilities worldwide and successfully driving step-function change in the operational effectiveness of the organization. From 1998 to the present, Jim held key leadership roles in worldwide operations, manufacturing, development, engineering, logistics, product management, procurement and supply chain.

Jim began his career at IBM in 1980 where he spent 18 years before leaving to join Seagate Technology in 1998. He received a B.S. in Marketing from Providence College in Rhode Island.


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