Avaya is committed to engaging in fair and ethical business dealings with our customers and our supply chain.

Avaya customers can be confident that our world-class organization is built on a solid foundation of ethics and compliance. Our supplier requirements, detailed in the Avaya codes of conduct and commitment to diversity helps ensure that our dedication to Corporate Responsibility travels throughout our supply chain.

Supplier Requirements

The Avaya Supplier Code of Conduct is based on the Electronic Industry Citizenship Coalition (EICC) code of conduct. The EICC code outlines standards to ensure that working conditions in the electronics industry supply chain are safe, that workers are treated with respect and dignity, and that manufacturing processes are environmentally responsible.

Supplier Code of Conduct

Proactive Management

In accordance with The California Transparency in Supply Chains Act of 2010 (SB 657), Avaya believes that workers at its suppliers’ facilities should be treated humanely, with dignity and respect, and have the right and the freedom to choose when and with whom they are employed. Reflected in the Avaya Supplier Codes of Conduct, Avaya will not tolerate child labor law violations or activities that promote human trafficking or forced or involuntary labor. Pursuant to The California Transparency in Supply Chains Act of 2010, Avaya is required to disclose efforts pertaining to the following activities: verification; audits; certification; accountability, and training. These activities align with existing processes for monitoring and verifying compliance with supplier requirements.

  •  Verification and Audits -  Although Avaya does not conduct formal audits of its supplier relationships, Avaya does engage in on-site visits of its primary direct supplier locations to observe performance with the terms of its supply agreements. For example, currently we are engaging with our primary direct suppliers and are gathering information regarding conflict mineral disclosure as well as adherence to product content requirements. Additionally, we are requesting from our primary direct suppliers copies of any third party audits that may have been conducted with respect to their EICC compliance.

  • Certification - Aside from requesting copies of EICC audits from its primary direct suppliers, Avaya does not require third party certifications.

  • Accountability - To the extent permitted by law and contractual provisions governing termination rights, Avaya reserves the right to terminate relationships with third parties, including suppliers, who conduct business in a manner that conflicts with Avaya supplier requirements.

  • Training - Members of management and employees in senior roles within its organization, who have direct responsibility for supply chain management, are involved in ongoing dialogue as to how to mitigate risks, including risks proposed by human trafficking and slavery.

Supplier Diversity

A strong Supplier Diversity Program is integral to Avaya’s values and upholds our commitment to diversity throughout our supply chain.

Supplier Diversity Program


Conflict Minerals

Avaya fully supports the intent of the legislation to eliminate the social and environmental harm brought about by the use of Conflict Minerals and any funding that supports armed groups in the Democratic Republic of Congo (DRC) region.  In addition, Avaya has supported the Organization for Economic Cooperation and Develop (OECD) due diligence approach to addressing social responsibility issues and has adopted this framework for our due diligence program to determine the presence or extent of these minerals in our products.  Avaya fully intends to comply with its reporting obligations as set forth by the SEC.

Avaya Conflict Minerals Policy

Avaya Conflict Minerals Report