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Contact Centers :
Automated Experience Management

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Avaya Aura® Experience Portal

Avaya Aura® Experience Portal is an open software platform for coordination of all automated voice and multimedia services and applications.

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Avaya Aura® Orchestration Designer

Avaya Aura® Orchestration Designer is a unified service creation environment for faster, lower cost design of phone, web, and social media applications and agent workflows.

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Callback Assist

Callback Assist provides callers with service options when agents are not immediately available to take their calls.

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Media Processing Server

Media Processing Server 500 is a self-service solution with support for advanced speech, VoiceXML, and SIP. Media Processing Server 1000 is a self-service solution ideal for installations requiring continuous availability and high transaction throughput.

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Proactive Contact

Proactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications.

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Proactive Outreach Manager

Proactive Outreach Manager offers automated outbound campaign management, enabling organizations to create and deliver automated voice, email, or SMS messages that enable users to immediately choose a self service option or interact with a live agent.

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