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Results Display
Product

Avaya Aura® Call Center Elite

The Call Center Elite call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity.
Product

Avaya Aura® Contact Center

Avaya Aura® Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms.
Product

Avaya One Touch Video

To help improve customer and brand loyalty, leverage video as a channel into your contact center. Avaya enables voice and voice/video collaboration sessions between your agents and customers.
Product

Avaya one-X® Agent

This application gives contact center agents the tools they need to be more productive, whether they work at corporate headquarters, at branch offices, or from their homes.
Product

Business Advocate

Business Advocate manages all voice, email, and Web chat interactions via a single universal queue, intelligently routing customers in real time to the best agent for their needs.
Product

Contact Center Control Manager

Avaya Contact Center Control Manager provides centralized operational administration exclusively for Avaya Contact Center Applications.
Product

Interaction Center

The Interaction Center software suite provides enterprise-class control of contact-center communications across multiple channels: voice, video, email, Web chat, and IP telephony.
Product

Social Media Manager

Social Media Manager efficiently and automatically processes social media interactions, delivering relevant actionable mentions to the appropriate resource for response.
India