Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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Deliver innovative and complete solutions to your customers.
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Look at what's new in our world—and how it benefits yours.
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Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
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In person or online, gain a full understanding of your Avaya solution and its capabilities.
Contact Center
Enabling call center agents to deliver a great experience.
With Avaya Experience Platform On-Prem (formerly Avaya Call Center Elite), you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya innovations to your contact center. All without disrupting your current operations.
Connect with customers across all touchpoints
Add digital channels so customers can contact you any way they choose. Your new cloud agents can assist via email, chat, messaging, social media, and more.
Overflow your voice channel to cloud agents
Route voice calls to your cloud agents, who have the advantage of contextual attributes and information-enriched interactions. Start small—maybe with calls for a new product, campaign, or region—and scale as needed. It’s fast and easy to on-board additional cloud agents anytime.
Let AI separate speech from noise
Avaya AI blocks background noise in voice calls from the cloud, giving you more accurate recordings and clearer conversations between agent and customer.
Give agents an intuitive, consolidated desktop
Manages voice in browsers or separate media endpoints and simultaneously handles multiple digital customer interactions. Gather customer data from various sources, including CRM systems and third-party apps. Provides desktop wallboards to monitor call center performance and customizable widgets for optimizing agent desktop layouts.
Keep pace with trends and run a contact center that’s fully remote or a blend of in-the-office and at-home staff. Cloud agents and teams can work from anywhere, with consistent capabilities.
A voice/video app connects agents with your experts outside the contact center who can meet directly with customers as needed. This collaboration solution works on any device, in any location, and includes calling, contacts, logs, IM, and calendar integration.
Keep software current to maximize performance.
Modernize your customer experience:
Stay up to date and running smoothly with Avaya Managed Services:
Modernize your customer experience. With Avaya, maintain your existing call center while incorporating new cloud capabilities.
Fact Sheet
Avaya Call Management System
This integrated analysis and reporting solution keeps you in touch with everything that’s going on in your contact center.
White Paper
Why premises-based communication systems make sense
Commfusion explores how Avaya customers can choose deployments on-premises, in the cloud, or as a hybrid of both.
AXP On-Prem call center solution
Deliver a personalized customer experience that builds your brand and fosters long-term loyalty.