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Avaya Service Oriented Architecture (SOA)

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The primary need in many organizations adopting SOA is to increase the agility of enterprise operations and IT to respond to changing market and business needs. The more agile, responsive, and dynamic the shifts in customer preferences and markets, the more severe the situation becomes for businesses that lack the ability to quickly manage change in their operations and business practices.
 
The challenge of creating new velocity-enabled applications that help enterprises to increase their speed of decision making and execution have led a growing number of IT architects to adopt new applications software manufacturing techniques. The greater the organization’s ability to rapidly create, configure, and rearrange processes and services as required by the business, the faster the time to market for new or changed business initiatives.

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Analyst Report:
arrowInfoWorld Article: Service-Oriented Architecture Finds Its VoIP
 We’ve evolved from PBXs to IP PBXs, now software services for unified communications are being interwoven with business applications and processes, using SOA.
Documentary:
arrowMulti-Modal Healthcare Appointment Service (SOA Demo)
 Simple business composite service example that integrates communication web services with an appointment business application in a well-defined business workflow.
Experts Column:
PC Lippis Report
arrowNext Generation Business Communications Applications: the New Business Process Platform!
 Nick Lippis discusses how the adoption of SIP (Session Initiation Protocol) and SOA (Service Oriented Architecture) have catalyzed today's change in enterprise communications.
Thought Leadership:
Path to IntellComm with SOA and SIP
arrowTransform a Call Center or Enterprise with Service-Oriented Communications
 Bring together SOA and SIP to improve efficiencies and effectiveness. SOA delivers communications and business processes over a common infrastructure. SIP simplifies the communications architecture.
Avaya Communications Architecture 2006
arrowAvaya Communication Architecture Delivers Intelligent Communications
 Avaya is uniquely positioned to offer businesses a compelling framework for the future. Through the Avaya Communication Architecture, Avaya delivers Intelligent Communications to enterprises.
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