Zeus Kerravala of Yankee Group, says, “Intelligent communications will help transform companies by acting as the glue that joins end users, networks, communication technology, and business applications. This will create the business agility that organizations require to achieve the next level of employee productivity and customer service."
CEBP transforms enterprise business processes with Intelligent Communications. CEBP is the ultimate convergence of open standard technologies and methodologies from the IT and communication worlds.
Avaya CEBP integrates SIP, SOA, and event processing—communication assets most enterprises already have in place—with critical business processes and applications. CEBP acts as a service hub for orchestrating real-time communication, available for use by any business process through a single web service integration point. This opens the door to a wide range of rich communication services contained within a variety of communication systems and applications—without the complexity traditionally associated with integrating communications and business applications.
The Avaya CEBP Solution
Avaya Communications Enabled Business Processes deliver tailored Intelligent Communications directly into a business process. The Avaya CEBP solution consists of the Event Processor, Communications Process Manager software, consulting, custom software integration, and support services.
Avaya consulting services include an ROI-based analysis. We identify a company's business processes that will benefit most from communications enablement, and define measurements for tracking benefits.
Through the Avaya Event Processor, within a business process, Avaya CEBP solutions can continuously monitor and analyze information from a wide range of systems to detect important events or abnormal patterns. When an event is detected, the Event Processor triggers an alert through the Avaya Communications Process Manager.
The Communications Process Manager provides alerts, notification and conferencing—which can be generated by a business application or defined by the Event Processor. The organizational response is orchestrated and managed by selecting the appropriate people and bringing them together through a multi-channel communications infrastructure that seamlessly initiates contact through any or all means available (email, SMS, office phone, mobile phone, etc).
By speeding the actual detection of events and establishing an automated system for coordinating the response, Avaya CEBP makes business processes more agile and efficient.
