While recovery planning for voice systems is based on standard disaster recovery best practices, there are special considerations to address. Think about scenarios that play out on the news repeatedly, when disaster refugees have no phone services to contact each other, help agencies, or their employers. Restoring telecommunications services (or providing contingency services) is truly an essential first step to recovery. In many ways, voice communications are more vital in managing a disaster than email or other means of messaging. Live conversations are immediate, delivered in real time, and accurately convey human emotion. When your phone system is working, so is your business. A voice recovery plan must: - Assess risks and impact
- Denote critical business functions, in priority order
- Identify the technologies needed to recover the critical functions
- Define a recovery strategy
- Document the recovery plan
- Test the recovery plan
- Keep the recovery plan current
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