Avaya has undertaken a significant effort to streamline packaging and shipping. Many resources are required to move equipment around the globe to our many customers and by streamlining our packaging we hope to significantly reduce the resources required to get our products to our customers timely and safely. How have we done this?
First, Avaya has removed most paper and CD / DVD documentation from our shipments. The paper and CD / DVD copies of all documentation previously packaged with products have been replaced with a single sheet of paper in multiple languages, providing customers with Avaya‘s Support website, support phone numbers and regulatory requirements. It should be noted that CDs and DVDs are not being eliminated in instances where they contain applications, tools or utilities. All of our packaging is marked with recycling markings, per international standards. Compliance with Avaya's packaging standard prevents the use of PVC, which releases dioxin when burned, and thermoset plastics, which are difficult to recycle. As a result, none of the packaging we have or plan to have is identified as 'non-recyclable'. During 2009 Avaya redesigned primary packaging to reduce packaging materials and increase cubic densities for ten high volume Avaya product families. This also reduced logistics costs and decreased environmental impact. Results As a direct result of the reduced packaging materials, Avaya achieved:
• Reduced packaging material
• Reduced shipping weight per unit
• Reduction of fiberboard
• Reduced 6.3M feet2 (585K m2) of corrugated fiberboard- enough to cover 131 American football fields
• Decreased use of packaging foam
- 16.5 tons or 188,000 ft3 removed from waste stream As a direct result of the increased cubic densities, Avaya achieved:
• More product per pallets and in containers
- Eliminated 3900 wooden pallets from system
- Reduced weight per unit, thereby reducing waste and saving trees
• Decreased transportation segments
- 19% Reduced ocean containers and truck trailers
- 17,800 Less diesel gallons consumed
- Reduced shipping emissions by about 210 tons of CO2 emissions from lower air freight weight and greater density of ocean/truck freight space
• Reduced demand for warehousing and storage and increased space utilization These redesign results were achieved by a variety of means. A major portion of the impact was due to redesigning primary packaging to be strong enough that it no longer required the strength of an additional over-pack box for additional structural support. Eliminating over-pack boxes alone can allow for up to a 20-40% increase in pallet density. Another way to reduce space and packaging material is to optimize the configuration of the product itself. For example, 9620 Spice phones previously had their flip stands installed for shipment, however the stands take up considerable space when installed and can be very easily snapped in place at the site of installation. With the stands uninstalled and nested in the package it was possible to reduce the package size by 17%. Adding that 17% to the 33% density increase achieved by eliminating the overpack box resulted in significant improvement. | 
