Unified Communications for Mobile Workers from Avaya offers a full range of services, applications, and third-party solutions. It is designed to deliver the communications capabilities needed to keep mobile employees productive at all times while maintaining maximum operational efficiency. An enterprise can quickly and easily deploy this powerful and cost-effective mobile solution.
Services:
Avaya provides a comprehensive set of services to ensure easy deployment and maintenance of a unified communications solution. Avaya Consulting and System Integration can deliver a complete Enterprise Mobility Assessment to determine the best solution for specific business needs. Once the solution is determined, Avaya offers Installation and Configuration, Diagnostics and Monitoring, and 24/7 support.
Avaya Applications:
Avaya one-X™ Mobile is a software client family that enables mobile device access to advanced communications capabilities and features. Available capabilities include conferencing, transfer, call park, visual voicemail, corporate directory access, and user controlled call routing. Integration support includes iPhone, Symbian, Windows Mobile, RIM, Palm, Java, and WAP.
Extension to Cellular delivers one-number access by enabling calls to an employee's business number to ring simultaneously at the office and on up to four cell (or home) phones.
Avaya one-X™ Portal is a cost-effective, web-based software application that provides mobile employees with control of telephony, conferencing, messaging, mobility administration, corporate directory access and personal contact information.
Unified Communication Center customers can use any telephone and via speech commands gain access to calling and conferencing capabilities; voice, fax and email messages; enterprise directories/databases for contacts; and productivity tools.
Modular Messaging is a powerful IP- and standards-based voice and fax messaging platform with advanced capabilities such as Find Me/Follow Me and Tell Me, which enables mobile employees to intelligently screen calls and be alerted to high-priority calls any time, anywhere.
Enterprise Mobility User is a feature of Avaya Communication Manager that allows mobile employees to extend the capabilities of their office phone to remote desktop phones.
Third Party Solutions:
As part of the Avaya Developer Connection program, all products are tested for compliance with Avaya solutions.
Capabilities available via Avaya partners include:
- Access Points for connectivity via Wi-Fi and Wi-Fi/Cellular solutions
- Cellular Gateways, enabling all enterprise-based cellular calls to be considered in network, to significantly reduce cellular phone bills
- Integration of mobile email devices
- Interactive voice and web applications development
- Development efforts in unified communications, business continuity, and specialized solutions
- Solutions that transform the way employees interact through a portfolio of speech technologies
