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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About Unified Communications

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IP Telephony:
arrowHow can my organization avoid a communications breakdown during a disruption or outage?
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How can enterprises improve customer contact capabilities at branch locations?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
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How are interoperability and open standards vital to enterprise communications?
arrowHow can intelligent communications technology help retailers shrink expenses?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
arrowHow will SIP and Presence transform branch communications?
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow do I overcome the challenge of managing multiple locations?
arrowHow can a phone like Avaya one-X™ Deskphone Edition drive productivity and competitive advantage?
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What is “Intelligent Communications” and what does it mean for business results?
arrowWhat should your IP telephony partner offer as you migrate to a converged network?
arrowHow can I maximize uptime and optimize performance for my IP telephony applications?
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How can you get even more productivity from your Avaya IP phone?
arrowWhat’s the true cost to your business if communications go down?
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How can you build and manage the right midsize business applications?
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Are there unique security concerns in a converged network?
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How can I meet regulations for protecting and managing network access?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowHow can communications technology help businesses become greener?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact center agent behaviors better to improve the customer experience?
arrowWhy do I need SIP in my Contact Center?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWill Avaya Contact Center solutions run over IP?
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How can a midsize business provide "big company" customer service?
arrowHow is intelligent communications revolutionizing the customer experience?
arrowHow will Unified Communications benefit my distributed contact center?
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How can government organizations use communications to improve services to citizens?
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What is the difference between automated response systems and speech-enabled systems?
arrowHow can I improve the performance of my call center?
arrowWhat can a midsize business do to create a competitive advantage?
arrowWhat is the difference between a call center and a contact center?
arrowHow can a business use outbound communications for relationship building, yet not annoy its customers?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowIs IP reliable enough for my contact center?
arrowCan better management of applications improve your customer call experience?
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How can you keep contact center communications secure?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowHow does an enterprise implement Unified Communications?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowHow will Unified Communications benefit my distributed contact center?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
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What does Avaya one-X Mobile do for me?
arrowCordless vs. Wireless vs. DECT: What's the difference?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
Communications Enabled Business Processes:
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
arrowHow do I take advantage of Communications Enabled Business Processes?
Q:Can Avaya one-X™ Mobile support Apple iPhone?
A:
Yes. Avaya one-X Mobile transforms the Apple iPhone into a full-fledged business tool by offering direct access to sophisticated features found on your Avaya office phone.
 
Two recent networkworld.com articles cite the business integration of the Apple iPhone by Avaya:

"Avaya will make it possible to turn an iPhone into a node on the corporate PBX network, something iPhone users (if not corporate phone executives) want."
 
"Avaya iPhone support could solve a problem faced by IT executives worried about employees using unauthorized devices on the corporate network. With the one-X client, iPhones and their corporate use would be managed. A recent survey by IDC says 70% of current or likely iPhone users would want to use the devices at least in part for work."
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Can Avaya one-X™ Mobile support Apple iPhone?

Avaya one-X Mobile client software enables the iPhone to be integrated into most enterprise IP telecommunications networks.
 
Intelligent Communications from Avaya enables you to:
  • Have calls to the deskphone simultaneously ring the iPhone or up to four other devices of the user's choice, reducing the chance of missing important calls.
  • Transfer calls seamlessly between the iPhone and your deskphone.
  • Have calls made from a mobile device show the desk phone caller ID, for true one-number portability.
  • Manage only one business number and voice mailbox.
  • Access a full suite of business telephony features.
  • Use an easy graphical user interface.
  • Turn on/off business profile as needed.
  • Use VIP Lists to allow only key callers to get through, ensuring minimal interruptions during off hours or during critical meetings.
 
The Apple iPhone is one of the Avaya one-X Mobile clients which provide quick access to office phone functionality. Implementation only requires purchasing Extension to Cellular software licenses, adding them to your existing Avaya Communication Manager server, downloading the software, and installing the appropriate client. This deployment provides a robust integration with Avaya Communication Manager without the need for additional hardware components.
 
Integration with other unified communication applications such as voicemail, corporate directory, call handling and routing options are available. Avaya provides an option that builds on Extension to Cellular functionality with additional unified communication applications. The required software integrates with enterprise applications and delivers additional capabilities to the iPhone through the required server hardware.
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