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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About Unified Communications

Learn the Facts
IP Telephony:
arrowHow can my organization avoid a communications breakdown during a disruption or outage?
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How can enterprises improve customer contact capabilities at branch locations?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
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How are interoperability and open standards vital to enterprise communications?
arrowHow can intelligent communications technology help retailers shrink expenses?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
arrowHow will SIP and Presence transform branch communications?
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow do I overcome the challenge of managing multiple locations?
arrowHow can a phone like Avaya one-X™ Deskphone Edition drive productivity and competitive advantage?
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What is “Intelligent Communications” and what does it mean for business results?
arrowWhat should your IP telephony partner offer as you migrate to a converged network?
arrowHow can I maximize uptime and optimize performance for my IP telephony applications?
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How can you get even more productivity from your Avaya IP phone?
arrowWhat’s the true cost to your business if communications go down?
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How can you build and manage the right midsize business applications?
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Are there unique security concerns in a converged network?
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How can I meet regulations for protecting and managing network access?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowHow can communications technology help businesses become greener?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact center agent behaviors better to improve the customer experience?
arrowWhy do I need SIP in my Contact Center?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWill Avaya Contact Center solutions run over IP?
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How can a midsize business provide "big company" customer service?
arrowHow is intelligent communications revolutionizing the customer experience?
arrowHow will Unified Communications benefit my distributed contact center?
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How can government organizations use communications to improve services to citizens?
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What is the difference between automated response systems and speech-enabled systems?
arrowHow can I improve the performance of my call center?
arrowWhat can a midsize business do to create a competitive advantage?
arrowWhat is the difference between a call center and a contact center?
arrowHow can a business use outbound communications for relationship building, yet not annoy its customers?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowIs IP reliable enough for my contact center?
arrowCan better management of applications improve your customer call experience?
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How can you keep contact center communications secure?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowHow does an enterprise implement Unified Communications?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowHow will Unified Communications benefit my distributed contact center?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
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What does Avaya one-X Mobile do for me?
arrowCordless vs. Wireless vs. DECT: What's the difference?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
Communications Enabled Business Processes:
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How can retailers increase revenue, improve workforce productivity, and enhance customer satisfaction?
 
arrowWhat is Avaya Communications Enabled Business Processes?
arrowHow do I take advantage of Communications Enabled Business Processes?
Q:
What does Avaya one-X Mobile do for me?
A:
Avaya one-X Mobile delivers full office phone functionality to mobile devices, simply, flexibly, and securely.  It delivers one number access to mobile employees, making them easily accessible wherever they are.  It integrates into the enterprise dial plan and supports powerful office desk phone features like conference calling, transfer, mute, hold and many others.  New capabilities include click to dial from contact lists, expanded language support, and enhanced security, help Avaya one-X Mobile make working on the go easy.
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Executive Briefing
What does Avaya one-X Mobile do for me?

Through intelligent access to the right communications applications across your choice of devices and interfaces, Avaya uniquely supports how you work and shows how we value the user experience of the mobile worker by delivering features and interfaces that make working remotely easier.  A result of this focus is Avaya one-X Mobile.
 
Avaya one-X Mobile supports a better user experience by extending the capabilities of an office desk phone to a mobile phone.  Initially available on S60 smart phones from Nokia, Avaya one-X Mobile combines the simplicity and ubiquity of mobile phones with the powerful enterprise communications features of Avaya Communication Manager.  The mobile phone can now truly be an extension of the IP-PBX, delivering productivity gains to mobile workers by making them more accessible to clients and colleagues and improving their ability to collaborate.
 
Initially introduced to the market as Avaya Mobile for Series 60, Avaya one-X Mobile for S60 has several enhancements over its predecessor.  Chinese, Japanese, Finnish, Dutch and Portuguese are available in addition to English, French, German, Italian and Spanish.  Usability has been enhanced through click to dial from the contact list, addition of a battery indicator, and hiding features that have been disabled by the system administrator.  Security has been enhanced by enabling one-X Mobile configurations to be protected by access codes.  Finally, integration with additional Avaya mobility applications has been enhanced as users now have one-click access to Avaya Speech Access for Modular Messaging, enabling hands-free, sight-free access to email, voice mail, calendar and other communications.
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