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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About IP Telephony

Learn the Facts
IP Telephony:
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How can enterprises improve customer contact capabilities at branch locations?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
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How are interoperability and open standards vital to enterprise communications?
arrowHow can intelligent communications technology help retailers shrink expenses?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
arrowHow will SIP and Presence transform branch communications?
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow do I overcome the challenge of managing multiple locations?
arrowHow can a phone like Avaya one-X™ Deskphone Edition drive productivity and competitive advantage?
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What is “Intelligent Communications” and what does it mean for business results?
arrowWhat should your IP telephony partner offer as you migrate to a converged network?
arrowHow can I achieve optimum performance of my IP telephony applications?
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How can you get even more productivity from your Avaya IP phone?
arrowWhat’s the true cost to your business if communications go down?
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How can you build and manage the right midsize business applications?
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Are there unique security concerns in a converged network?
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How can I meet regulations for protecting and managing network access?
Contact Centers:
arrowHow can communications technology help businesses become greener?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact center agent behaviors better to improve the customer experience?
arrowWhy do I need SIP in my Contact Center?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWill Avaya Contact Center solutions run over IP?
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How can a midsize business provide "big company" customer service?
arrowHow is intelligent communications revolutionizing the customer experience?
arrowHow will Unified Communications benefit my distributed contact center?
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How can government organizations use communications to improve services to citizens?
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What is the difference between automated response systems and speech-enabled systems?
arrowHow can I improve the performance of my call center?
arrowWhat can a midsize business do to create a competitive advantage?
arrowWhat is the difference between a call center and a contact center?
arrowHow can a business use outbound communications for relationship building, yet not annoy its customers?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowIs IP reliable enough for my contact center?
arrowCan better management of applications improve your customer call experience?
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How can you keep contact center communications secure?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowHow does an enterprise implement Unified Communications?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowHow will Unified Communications benefit my distributed contact center?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
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What does Avaya one-X Mobile do for me?
arrowCordless vs. Wireless vs. DECT: What's the difference?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
Communications Enabled Business Processes:
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
arrowHow do I take advantage of Communications Enabled Business Processes?
Q:How will SIP and Presence transform branch communications?
A:
SIP (Session Initiation Protocol) builds on the benefits of IP Telephony by adding intelligence to business processes. Presence is a SIP-based capability that lets users inform others of their status, availability, and contact modes before a communication session even begins.
 
When enterprises—particularly those with branch locations—leverage SIP and Presence, they achieve intelligent and efficient communications.
 
In a branch environment, SIP delivers Presence, an application that lets users inform others of their status, their availability, and how they can be contacted. Presence lets users know about other users not only in their branch, but across branches in the entire company. This powerful capability means that experts can be called on to answer questions or to address issues as they arise—instead of waiting for resources to become available.
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How will SIP and Presence transform branch communications?

For branch networks, SIP architecture simplifies deployment and management. Branches can grow by adding a single platform at each branch without additional central or onsite hardware. SIP-enabled solutions can automatically discover each new location. At the same time, branch-based call processing and applications, driven by SIP, increase branch reliability and improve WAN utilization.
 
SIP integrates all forms of communications, including voice, video, or instant messaging to give users better control over their communications. It also seamlessly integrates multiple devices such as cell phones, desk phones, and PC clients for increased efficiency and productivity.
 
SIP is differentiated from similar communications protocols by its wide industry support, providing a practical means of multi-vendor integration at the highest level of the protocol stack—the application layer. A broad ecosystem of Independent Software Vendors (ISVs) provides value-added applications utilizing SIP open standards technology. These applications help branches improve operations and customer service.
 
Avaya provides converged business communication solutions consisting of Avaya products, services, and ISV applications for branch environments. Utilizing SIP-based Avaya solutions, businesses can benefit from:
  • Open, standards-compliant software and system architectures
  • Scalability to support growing businesses
  • Rapidly deployable branch platforms
  • Easy implementations regardless of the number of locations
  • Reduced need for hardware clusters
  • Services available across multiple forms of access devices
  • Enhanced reliability through simplified networking
  • User productivity optimized to handle operational challenges
  • Cost reduction from eliminating the need for fork lift upgrades
  • Enhanced service integration with Service Providers
  • Interoperability with multiple vendors, creating end-to-end solutions
  • Decreased WAN utilization and cost
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