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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About IP Telephony

Learn the Facts
IP Telephony:
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How can enterprises improve customer contact capabilities at branch locations?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
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How are interoperability and open standards vital to enterprise communications?
arrowHow can intelligent communications technology help retailers shrink expenses?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
arrowHow will SIP and Presence transform branch communications?
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow do I overcome the challenge of managing multiple locations?
arrowHow can a phone like Avaya one-X™ Deskphone Edition drive productivity and competitive advantage?
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What is “Intelligent Communications” and what does it mean for business results?
arrowWhat should your IP telephony partner offer as you migrate to a converged network?
arrowHow can I achieve optimum performance of my IP telephony applications?
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How can you get even more productivity from your Avaya IP phone?
arrowWhat’s the true cost to your business if communications go down?
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How can you build and manage the right midsize business applications?
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Are there unique security concerns in a converged network?
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How can I meet regulations for protecting and managing network access?
Contact Centers:
arrowHow can communications technology help businesses become greener?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact center agent behaviors better to improve the customer experience?
arrowWhy do I need SIP in my Contact Center?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWill Avaya Contact Center solutions run over IP?
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How can a midsize business provide "big company" customer service?
arrowHow is intelligent communications revolutionizing the customer experience?
arrowHow will Unified Communications benefit my distributed contact center?
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How can government organizations use communications to improve services to citizens?
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What is the difference between automated response systems and speech-enabled systems?
arrowHow can I improve the performance of my call center?
arrowWhat can a midsize business do to create a competitive advantage?
arrowWhat is the difference between a call center and a contact center?
arrowHow can a business use outbound communications for relationship building, yet not annoy its customers?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowIs IP reliable enough for my contact center?
arrowCan better management of applications improve your customer call experience?
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How can you keep contact center communications secure?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowHow does an enterprise implement Unified Communications?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowHow will Unified Communications benefit my distributed contact center?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
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What does Avaya one-X Mobile do for me?
arrowCordless vs. Wireless vs. DECT: What's the difference?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
Communications Enabled Business Processes:
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
arrowHow do I take advantage of Communications Enabled Business Processes?
Q:How can a phone like Avaya one-X™ Deskphone Edition drive productivity and competitive advantage?
A:
The Avaya one-X Deskphone Edition family of IP telephones gives enterprises a better communications experience. The phones feature an intuitive interface, which prompts and coaches users through common tasks like transferring and setting up a conference, so users quickly become proficient and confident. Enhanced brilliant audio makes it easier to hear and understand other people on the phone.
 
The one-X Deskphone Edition models are built with customization and personalization options, including alternate color faceplates. Many modular extensions can be added as needed. This investment-protecting functionality leads to improved total cost of ownership.
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How can a phone like Avaya one-X™ Deskphone Edition drive productivity and competitive advantage?

The Avaya one-X Deskphone Edition family of IP telephones has several unique attributes that could contribute to a company's bottom line and produce a competitive advantage by providing an improved communications experience:
 
  • Intelligent user interface for improved productivity, including mobility – Users' productivity is greatly enhanced with the easy-to-use, intuitive interface. The interface facilitates confident usage through context-driven menus with on-screen coaching and prompts, enabling straightforward access to the contact directory, call log, and mobility features. Users can now seamlessly transition from using their mobility devices to using their one-X phones at the touch of a button.
 
  • Clear communications through brilliant audio – The unique high-fidelity acoustics—including wideband audio in the speaker, handset, and headset—deliver industry-leading superior audio that minimizes ambient noise. The enhanced audio across high and low frequencies makes it easier for users to hear what is being said, providing less fatigue and stress while working.
 
  • Customization and personalization options – An adapter interface on the back of the phone provides support for additional wired and wireless network environments as they are needed. Interchangeable faceplates are available in standard colors and custom designs, including logos to enhance corporate identity and branding. Background display images can be customized with SIP telephone firmware.
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