Embedding communications applications in daily business processes improves quality and efficiency. Avaya Intelligent Communications solutions create upswings in worker productivity, customer loyalty, and profitability, but also offer profound transformations in operations. Avaya Intelligent Communication solutions reduce human latency―the time it takes for a desired action―so business decisions can be made faster, easier and more accurately. Consider these stories of how Avaya Intelligent Communications help our real-life customers: - A communications system maxes out, leaving 60% of calls not handled. The entire workforce needs better communications tools. Avaya builds a scalable, cost-saving, converged infrastructure, delivering immediate productivity applications—like letting mobile employees be reached via their office phone numbers and giving fast access to voice and email messages for employees on the go.
- Unreliable, expensive communications between disparate call centers is transformed with IP telephony networking and new functionality. Customer wait time decreases, calls automatically route to the appropriate agents. Channels of email, fax, voice and web come together to serve customers with a myriad of options and help employees cut processing time.
- A huge global company needs to move headquarters to a new location―it’s critical to stay connected and secure during the transition. A phased implementation is managed with Avaya tools and applications, including reservation-less, multi-party conferencing that keeps everyone in touch and Unified Communications that auto-forward calls and deliver advanced messaging capabilities.
Whether you’re focused on converging communications with IP telephony, updating a call center, or expanding functionality for a mobile workforce, ultimately your goal is to improve your productivity, customer service, and profits. With Intelligent Communications, Avaya can help ensure that your communications advancements give a fast ROI and support your business mission. With Avaya, you get great communications products. You also get global, enterprise-wide capabilities, diagnostic support, and network management, which are key to improving performance and day-to-day business transactions. But to start, Avaya offers comprehensive, professional services led by experts who provide analysis, knowledge, and recommendations on what technologies and communications-enabled processes your business will benefit from most. All over the world, more than a million organizations are using Avaya applications, systems and services to extend their reach to people, accelerate their communications, and enrich their productivity like never before. It’s time to discover the power of Intelligent Communications. | 
