Midsize businesses are stuck in the middle. They are sandwiched between enterprise-sized organizations with vast resources that can implement feature-rich services, and small companies with high-touch and agility. Midsize businesses may not have the resources to build the capabilities that their larger counterparts have, but neither can they provide the same kind of high-touch personal service that smaller organizations do. If you’re in a midsize business, you are probably beginning to nip at the heels of your larger competitors, while your smaller peers may be nipping at yours. The competitive differentiator is quickly becoming service. Quality communications with customers, suppliers, and employees is the key to providing the service that is needed to become and remain competitive. In this service-oriented and service-valued world, contact centers are the touch points between an organization and its customers. Under pressure to do more with less, contact centers are a prime target for improving a company’s reputation and bottom line. The stakes are highest in mid-sized organizations like yours, which need to emulate the service levels and capabilities in larger organizations using fewer available resources. Probably more so than anywhere else in the business, your well-planned investment in contact center technology pays off big-time! Unlike any other time in history, new technologies can help your business play in the big leagues. In the past, midsize businesses have often had to make technology comprises, due to higher price points for software, hardware and system integration costs. Today, these businesses are demanding a high level of functionality for their contact centers and no longer accepting compromises. They must improve customer satisfaction, increase customer loyalty, reduce employee turn-over, and decrease costs. Avaya Customer Interaction Express addresses all of these issues unique to midsize businesses by providing a low-cost all-in-one intelligent communications suite. It runs on industry standard hardware and operating systems, and provides feature rich Agent desktop applications. This integrated solution delivers a variety of values and benefits to your business such as: - Enabling you to maximize the value of every interaction by delivering consistent, personalized service and identifying cross-selling and up-selling opportunities.
- Helping you build stronger customer relationships by providing exceptional customer service across the business.
- Allowing you to deliver the right service at the right level, anytime, anywhere due to the benefits of multi-vendor, multi-platform, multi-switch, and multi-site capabilities.
- Ensuring decreased costs with fully integrated multi-channel solutions, rather than disparate point solutions.
- Increasing your ability to meet customer requests quickly―“first contact resolution.”
- Making it possible for your employees to be more productive by giving them the tools they need to proactively reach out to customers with information and new opportunities.
Avaya Customer Interaction Express provides the comprehensive capabilities you need to help your business find a new competitive edge to compete with larger enterprises. Learn more about Avaya Customer Interaction Express from your Avaya authorized Business Partner or your Avaya account executive, or visit Customer Interaction Express. | 
