Introduction:
The Avaya Intelligent Retail Store Solution brings together Avaya and Partner products, applications, and services in the areas of IP Telephony, in-store wireless, out-of-store mobility, and installation and management. It is a single, one-stop solution that will enable retailers to increase net revenues and improve customer service.
Overview:
The Avaya Intelligent Retail Store Solution consists of IP Telephony platforms and products, mobility applications, devices and a full range of support services. These elements, assembled into platform specific solutions, help retailers address some of their key priorities including:
- PCI Compliance
- Providing Associates with Better Tools
- Speeding through Checkout
- Inventory Visibility
By leveraging partnerships with strategic retail DevConnect partners, Avaya provides an overarching in-store customer service solution that will provide retailers with a competitive edge. Through cost-effective SIP integration with Indyme's Connect Server, customer requests for help from an Indyme call box can be received on a wide variety of devices connected to an Avaya Communication Manager such as, associate mobile devices, customer service or manager sets and overhead paging. Associates can also receive these help requests on Motorola's new, compact CA50 multi-function device that provides scanning, push-to-talk, test and IP Telephony capabilities. Using DevConnect partner Motorola’s new, compact CA50 multi-function device, store employees can scan, push-to-talk, text and access other IP telephony capabilities. When the Motorola CA50 is loaded with the Avaya Specialist Connect for Retail application, store workers can find others with the expertise to answer customer questions. Indyme enables cashiers to request help for customers and speed up the checkout process. This solution ensures the customer has a positive in-store experience. Leveraging Avaya mobility devices for multiple purposes make implementation cost-effective and expands the possibility of wide scale deployment of the capabilities needed by store associates. Avaya Intelligent Retail Store Solution Components: Avaya Retail Store Platforms - Quick Edition
- IP Office
- Distributed Office
- Communication Manager
- SIP Enablement Services (SES)
Avaya Mobility Solutions - 3600 Wireless IP Phones
- 3700 Wireless DECT Phones
- Extension to Cellular (EC500)
- IP Softphone
- IP Softphone for Windows Mobile 5
- One-X Mobile Avaya Applications
Avaya Applications - Avaya Integrated Management
- Avaya Specialist Connect for Retailers Avaya Services
Avaya Services Partner Elements - Motorola CA50, MC70 and MC9090
- Indyme Connect Server and Radius Call Boxes
- Ascom i75 SIP Wireless Handset
- Hitachi Cable America IP3000 and 5000-A SIP Wireless Handsets
- Aruba, Meru and Motorola Wireless Access Points and Controller
Business Benefits• Enable retail store associates to serve consumers
better and provide an enhanced experience • Cost-effectively deploy the tools sales associates
need • Address staff knowledge issues in the retail
store • Utilize people's skills across your company • Make store workers accessible to consumers and other
associates
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