Introduction:
Avaya brings together innovative Avaya products,
applications, and services that enable retail bankers to delight
customers, enhance employee productivity, and improve overall
operations and efficiencies.
Overview:
Avaya Intelligent Branch Banking optimizes operations to deliver higher staff productivity and better customer service so retail banks can gain a competitive edge. To reduce total cost of ownership, and provide choice and control, the solution includes flexible migration, installation and management options. Integrating the Multi-Channel Experience
Create a seamless, consistent customer experience at all locations. Avaya integrates branch sites with the contact center and headquarters locations, enabling banks to transform customers' interactions into personal, right-here, right-now experiences. To deliver even greater efficiencies as well as new, value-added customer services in branches and other customer interaction channels, combine Avaya Intelligent Branch Banking with our partners' applications and technologies. Flexibility and Choice for Solution Deployment
No matter what stage of branch refresh and transformation a firm is in, Avaya and our partners can help create a migration path to help strategically embed communications into the channel-servicing strategy and create real business value. Solution components may include: Technology: - IP telephony platforms and telephones to suit the communications needs of headquarters, call center, and branch locations.
- Flexibility in deployment choices such as Avaya Communication Manager and Avaya Gateways and/or Avaya Distributed Office. Also, multiple telephone end-point choices from within the Avaya 9600 IP Telephone Series.
- Customer Service Applications for contact centers and branches that allow for different service strategies across multiple media and distributed customer sales and service workforces.
- Unified Communications applications for effective collaboration between personal banker/customer service representatives and subject matter experts across the firm. Leverages products such as Avaya Modular Messaging, Avaya Meeting Exchange, and Avaya IP Softphone with integrations to common productivity applications from leading vendors and Alliance Partners (e.g., IBM and Microsoft).
- Communications Enabled Business Processes leveraging the Avaya Communications Process Manager to deliver communications to banking customers proactively, enabling innovative, personalized, and automated services.
Services - To ensure a smooth migration, adoption, and deployment of Intelligent Branch Banking, Avaya Global Services provides comprehensive services spanning the solution lifecycle. This includes Planning and Design, Solution Implementation, and Ongoing Support.
Partner Solutions
Avaya thoroughly tests our third party integrations to market-leading desktop and communications applications for compatibility and interoperability. Value-add solutions to enhance branch banking are currently available from IBM, Microsoft, Polycom, Symon Communications, Meru, Aruba, and Securelogix. Financing
To help firms invest in technology solutions, Avaya Financial Services offers financing and leasing options.
Business Benefits• Enhance customer interactions at every touchpoint to
build loyalty and expand the deposit base • Improve workforce productivity so mobile lending
officers, branch, and regional personnel are always connected and
ready for business • Optimize the infrastructure for consistent and
cost-effective services delivery across all
channels
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